Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Célia, Thank you for sharing your thoughts with us. We appreciate you noting the convenience of the area, as location can be an important part of travel planning. We understand how important quiet surroundings and clear information about available services are to a comfortable visit. Your feedback has been noted and will be shared with our team to help support a more consistent and satisfying guest experience. Input such as yours is valuable in understanding expectations and guiding future improvements. Sincerely, Hotel... read more

Business response:

Dear Latasha, Thank you for sharing your experience. We regret that certain aspects of your visit did not reflect the standards we strive to maintain. Your remarks regarding accommodation readiness have been noted and will be addressed to ensure greater consistency for future arrivals. We also understand how concerning it can be when a personal shipment cannot be quickly located, especially when travel plans are involved. Please accept our apologies for the inconvenience this caused. We appreciate you bringing these matters ... read more

Business response:

Dear James, Thank you for taking a moment to share your experience. We are pleased to know that your visit was comfortable and met your expectations. Our team strives to create a welcoming environment where guests can relax and feel at ease throughout their stay. Comments like yours are encouraging and reinforce our commitment to providing a consistently pleasant experience. We truly appreciate your feedback and hope to have the opportunity to welcome you again in the future, offering another enjoyable and seamless visit fro... read more

Business response:

Dear Maldonado, Thank you for sharing your thoughts with us. We appreciate your honesty and understand how important the overall setting and in-room comfort are to a satisfactory visit. Please accept our sincere acknowledgment of your concerns, as guest feedback helps guide our ongoing efforts. Our team remains committed to maintaining welcoming accommodations and a pleasant atmosphere for everyone. Your comments have been noted and will be shared with our team as we continue to focus on enhancements. We truly value your per... read more

Business response:

Dear Kimberly, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet the standards you anticipated. Your remarks regarding the condition and overall atmosphere have been carefully noted and will be reviewed with the appropriate teams. Providing a comfortable and welcoming environment for all visitors remains a priority, and comments such as yours are important in identifying areas that need closer attention. We appreciate you bringing these concerns forward and hope to welcome y... read more

Business response:

Dear Bee, Thank you for sharing your experience. We regret that your time with us did not align with expectations, especially during a brief and important stay. Hearing that the accommodations and amenities fell short is concerning, and your feedback has been noted with care. Please know that guest well-being and comfort are always taken seriously. We will share your comments with our team for attention. We appreciate you taking the time to communicate these issues and hope your health and travels have since improved. Sincer... read more

Business response:

Dear Valeria, Thank you for taking the time to provide your feedback. We appreciate hearing that the location was convenient for your needs. At the same time, we regret that aspects of your stay, including service and cleanliness, did not meet your expectations. Your observations are important, as they help us identify areas where additional attention may be needed to enhance the guest experience. We value your perspective and will use your comments to inform improvements. We hope that you will consider staying with us again... read more