Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Pamela, Thank you for taking the time to share your impressions. We are sorry to learn that your visit wasn't comfortable or relaxing. Providing a welcoming environment is important to us. Every guest’s experience can vary, and we value comments like yours as they help inform ongoing efforts to enhance overall comfort and consistency. Your feedback has been noted and will be reviewed as part of our continued focus on guest satisfaction. We appreciate you bringing your concerns to our attention and hope you might conside... read more

Business response:

Dear Deniquea, Thank you for sharing your experience. We regret that your stay was not as smooth as it should have been and that the service and cleanliness did not reflect the standard we aim to provide. Please know that we have a dedicated pest control program in place and our team works diligently to maintain cleanliness throughout the property to ensure a safe and comfortable environment for all guests. Your feedback has been shared with our team to reinforce these measures, and we hope to provide a much-improved experie... read more

Business response:

Dear Adriana, We are sorry that your visit did not align with expectations and that the environment you encountered caused discomfort upon arrival. A fresh, well-maintained setting is essential to guest comfort, and we regret that this was not your impression. Your feedback has been noted and will be carefully considered as part of ongoing evaluations. We appreciate you taking the time to express your concerns and regret that this stay did not provide a more positive and reassuring experience. Sincerely, Hotel Management 

Business response:

Dear Omer, Thank you for sharing your thoughts regarding your visit. We understand that your experience did not provide many memorable aspects, and we regret that the stay did not feel more rewarding overall. It is appreciated that certain external features and surrounding conveniences offered some level of appeal during your time with us. Guest feedback is important, as it helps highlight what resonates and where greater attention may be needed. We value you taking the time to comment and acknowledge your perspective. Our g... read more

Business response:

Dear Elbio, We are sorry that your stay did not provide the level of comfort and quality you anticipated. Concerns related to room condition and functionality can understandably affect overall satisfaction. We also regret that the morning offering did not meet expectations for variety or availability. While we are glad the surrounding area was convenient for your plans, we recognize that this alone does not define a positive visit. Your feedback has been noted for careful consideration as we continue to evaluate guest comfor... read more

Business response:

Dear Christopher, We sincerely regret that your stay did not meet expectations and understand how challenging it can be when accommodations and surrounding noise affect rest. Providing a comfortable and well-maintained space is essential, and we are sorry that certain aspects of your room fell short. Your observations regarding room condition and amenities have been noted and will be shared with our team as part of our ongoing efforts to improve guest comfort and satisfaction. We appreciate your feedback and hope you might c... read more

Business response:

Dear Nancy, We appreciate you sharing your concerns regarding the property’s upkeep and understand how these issues may have impacted your stay. While our housekeeping is done weekly to respect our guests' privacy and offer minimal intrusion, feedback like yours helps highlight opportunities to enhance the overall experience. We’re glad the location was convenient for your visit, and we sincerely thank you for taking the time to share your observations. Your input is valuable in guiding improvements, and we hope future stays... read more

Business response:

Dear RoxburySCOE, We sincerely regret the inconvenience and frustration you experienced during your arrival. Having to repeatedly seek assistance to gain secure access to your accommodation is unacceptable and does not align with the standards we aim to uphold. Guest safety and seamless entry are fundamental expectations, and it is disappointing to learn that this process caused unnecessary disruption. Your comments have been shared with the appropriate teams to ensure a better experience for future guests. We hope you will ... read more

Business response:

Dear Hilda, Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and disturbances you encountered during your stay; this falls far short of the standard we aim to provide. Your feedback regarding cleanliness, safety, and room conditions has been shared with our team to ensure immediate attention and improvements. While your experience was disappointing, we hope you will consider giving us another opportunity to provide a more comfortable, well-maintained, and enjoyable stay that b... read more