This profile has been claimed by the business owner or representative.
Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
cold, dirty, no dishes, outdated, dog barked down the hall a lot, breakfast only coffee and packets of oatmeal and granola bars
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities as well as thoroughly inspecting rooms to ensure your experience is not repeated. Your feedback is very important to us, so than... read more
Business Trip This hotel was ok, not great. The room was pretty clean, except for a stain on the rug. There was no information in the room regarding site amenities (they listed a workout room on their website) or local dining. The continental breakfast was sub par. The only fresh item was one bruised apple, everything else was processed.
Not set up for Weekenders We were surprised to come back to our room after being out in the 90+ heat all day to find our room had no clean towels. The front desk isn't used to weekend guests. They don't tell you you need to get clean towels yourself. Towels were so stiff felt like sand paper. Won't be using this hotel anytime soon
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our housekeeping services were not explained during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will work with our front desk staff to make sure we are clearly communicating our amenities moving forward. I am grateful for the feedback you provided so we are able to contin... read more
Would rather stay at a shelter! Absolutely a zero minus hotel. No service, no room cleaning, no kitchen supplies, no towels, no sheets. Nothing unless you ask for it. Had booked a five night stay, left after two. The only thing this place is big on is RUDENESS. After coming back to the room after a long day working, nobody had been in my room to clean make the bed or anything else. Took this up with the front desk and was told " Don't you know this is Extended Stay and you have to ask for everything you want. We won't be int... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. Regarding our housekeeping services, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer... read more
Hard beds; hard towels; very expensive The bed was very uncomfortable; the towels "hurt" they were so hard; the carpet in our room was soaked. And, it was expensive! $169/nite but there were no other hotels available so we didn't have a choice.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay did not meet our company’s high standards. Please accept my apology. In response to your feedback, I am going to make sure we are thoroughly inspecting rooms prior to guest arrivals as well as reviewing our linens. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Horrible Loud in hallways, workers were eating and drinking of continental breakfast, while costumers were waiting in line. No maid service during stay. Even request maid service at front desk.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the service issues you experienced. As this hotel’s manager, I can assure you that I have coached our staff on the importance of responding to guest requests in a timely manner as well as providing each guest with professional customer service. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Cana... read more
Dated Exterior very nice, clean, and tidy. Interior room was dated; single color paint, dated kitchen with stained counter top and sink in need of a deep cleaning with a proper stainless sink cleanser. Bathroom makes you cringe ... Sink again in need of proper cleaning. Bathtub has enamel missing and not sure if it was stained or something else. Interior aspects of the room need to be updated to make this a 4 star establishment
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the exterior of the hotel; however, we apologize that our rooms where not up to your expectations. To uphold our company's high standards, we have started a complete refresh on the interior of the building. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disappointing Accommodations First room I was assigned was not cleaned. The floors had not been swept or the carpet vacuumed. The next room assigned was better. However, there was no hot water.
Rust in the sinks and spots on the sheets. The front desk personnel was very friendly and helpful with my questions.
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,858 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.