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Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Microwave didn't work. Toaster didn't work. Coffee pot was disgusting. Kitchen sink was gross. I had to disinfect it before using it. I complained and was told that they are going to do a reno next year. It really needs it. I was glad I brought sheets with me as the sheets looked as if they had been slept on. We even went out to buy a couple of blankets because I was so grossed out with the bedspread, too.
Business response:
Dee, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Worst visit ever I did not expect my experience to be what it was due tonlocation of hotel. Making a long story short, i paid for a king size room, the desk clerk thought giving me a"bigger room" would be customer recovery from my phone charger being stilen couple weeks prior. Not knowing that i saw the same double room for $5 less on hotel.com. i took the room only to find out it wasnt ready (bed not made, bathrrom not clean). She gave me another room where the door was jammed, what looked like mens black curly hair in bed,... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Bad staff and inconsiderate Staff was rude when I added another nite. Girl name Christie was very adamant not to help. She moved us to another room, she could not find my original 2day confirmation. I asked for lower level in my original hotel confirmation. She put us on the second, and then the third floor. Also staff name Rae was not helpful, did not give us WiFi sign in. Nor asked us if we needed cookware. They never did put out th muffins. Should not advertise breakfast if we only got horrible granola bars. Room was ok. ... read more
Business response:
Thanks for choosing us. We offer our sincere apologies for the reservation issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
It was fine except the bathtub was grimy and the drain clogged upon arrival.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
I didn't like that they put us on the end room next to an exit door. Very noisy all night long. I also didn't like we had to plug our own tv and cable up as well as clean our bathtub before using it due to junk being all over the edge and tub. The staff was friendly but we will not be back to stay at this hotel.
Business response:
Dawn, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
it was pretty clean it was noisy all night, with kids screaming and people walking around, doors were slamming. It was not a place to get rest
Business response:
Thanks for staying with us and taking the time to evaluate our hotel. Our goal is to provide a comfortable stay with your room being a quiet place to relax and sleep. We are very sorry this was disrupted by noise from other guests. We hope you will give us another opportunity to show you our excellent hospitality should your travels bring you this way again! Sincerely, Hotel Management
unsafe checkin - security. Upon arrival, receptionist issued me keys to an occupied room. Good thing I was honest. Had to go back down and get a new room that was ready for me. Had to request twice for kitchen utensils.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Not a hotel Located in a great area. ..but kind of creepy.. This is not a hotel...no lobby...just a counter with a sign that says to call for assistance on the outdoor phone. It was a good price. But we will book a real hotel..with hotel staff..a lobby..and a better ambience next time. There was no coffee maker in the room. ..absolutely nothing else except 2 plastic cups. .no ice bucket. The free breakfast was "grab-n-go" setup on a table by the elevator... We made a poor choice..couldn't get out of there fast enough!
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
I know what brand to avoid now. The room was noisy you could hear the tvs from the room above and next door.
Business response:
We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,858 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.