Extended Stay America - Milwaukee - Brookfield

Business response:

Thank you for evaluating your stay with us. Please accept our apologies for the issues you went through during your stay. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We’re also sorry for the housekeeping issue you experienced in your room. We ensure you this issue has been addressed with our team, and we’re creating some protocols to avoid such problems. We hope you will consider staying with us again so that we can make it up to ... read more

Business response:

Though we are confident this was an isolated incident, we take feedback like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to serve you better in the future and give you a stress-free stay. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at our hotel. We’re sorry for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on yo... read more

Business response:

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your employees. We always strive to deliver a great experience for all our guests, so we apologize we missed the mark in this case. Your feedback has been discussed with our team members in an effort to improve our service and facilities. We hope you will give us another chance to show you our true hospitality. Sincerely, Hotel Management 

Business response:

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Your concerns will be shared with the housekeeping and maintenance teams so that they will be more diligent in their effort. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Chad, thanks for being our guest. Although you liked the comfort of your bed, we apologize for not providing you with an exceptional stay. Your feedback regarding our property and the breakfast will be used to deliver better future guest experience moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management