This profile has been claimed by the business owner or representative.
Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was filthy
Business response:
Susan, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Never again It took 3 room assignments before we got a room that was unoccupied or cleaned. Desk person handled badly. Room itself was awkwardly designed. Air conditioner right by the bed blowing directly over us. Had to ask for things that should have already been in the room. Room itself was not very clean. Bags of trash left in hallways overnight. We checked out after one night and moved to another hotel.
Business response:
Jane, thank you for your feedback. Please accept my apology for the inconvenience you experienced during your stay. This is not the type of service we strive for, so I have shared your concerns with my front desk and housekeeping teams to ensure future guest’s does not encounter the same. We hop you will consider us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Business response:
Robert, thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Terrible value We needed a place with a kitchenette, but arrived late in evening to find if you want anything in the kitchen such as glasses, coffee maker, pans, utensils, you have to go down to front office! Front office is poorly staffed and often no one there. Our unit came supplied with only one plastic cup in bathroom to brush your teeth. Anything more you had to request and go to front desk and hope someone was there! And all this for $240! Breakfast is prepackaged muffins and both coffee pots were empty. It was faster... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest. I truly regret the inconvenience caused and hope you will accept our apologies and consider giving us another chance to show you the outsta... read more
Curry Entire hotel reeks of curry. Very nasty distracting odor. Made it difficult to rest. Staff seemed resigned to "it is what it is " attitude, we're sorry, can't help.
Business response:
Dan, we sincerely apologize for the cleanliness issues you experienced, as well as the fact that our associates did not address these to your satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our team to make sure they are being followed each and every time. We regret the inconvenience caused and hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, General Manag... read more
Never cleaned my room Room was dirty, bed was broken, staff was rude, I got a rash from sleeping in the bed. Heat didn't work.
The room had a terrible smell and ants in the bathroom.
Good customer service, but poor quality rooms Ive stayed at quite a few extended stays but this particular location had me on edge. Yes the customer service was great but my room had a few extra visitors on the walls and my shower head was leaking therefore could barely shower but other than that the stay was ok. The area itself is quiet and decent
Business response:
I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that your stay was not up to standards. I am sorry for your experience. We will work with our staff on making sure the room quality meets expectations. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,858 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.