This profile has been claimed by the business owner or representative.
Extended Stay America - Milwaukee - Brookfield
- Hotels
- Brookfield, WI
About this business
Location details
325 N. Brookfield Rd., Brookfield, WI, 53045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Prejudice Horrible they’re prejudice little hogs!
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Okay Right when I walked into the room, a wave of the smell of the room hit me. It smelled like dirty hair. Very strange. The room’s design is nice but the cleaning crew really got lazy on this one. The microwave buttons had food on them and there was hair in the dirty tub and on the bathroom counter, as well as in the toilet bowl. It was not very comfortable for these reasons but you get what you pay for! I probably wouldn’t return because I know that there are cleaner places out there. (I didn’t get a chance to talk to sta... read more
Business response:
Kammi, thank you for letting us know about your stay and the issues you experienced with your room. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. Our housekeeping associates work hard to make sure all of our rooms are spotless and in good working order, so we apologize that this was not your experience. We appreciate your feedback and will make the necessary adjustments to prevent this from happening in the future. We hope you will co... read more
Business response:
Please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Hotel after brewer game Very poor service, not handicap friendly, and very poor amenities!! Very disappointed for the price.
Business response:
Trisha, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
They don't come and clean your room they don't take crash you have to go down or get to the day is to get towels they don't refresh your room I would never stay at one of these againthey told me at the front desk you have to be a week before they come in your room to clean
Business response:
Darrell, we want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. We are extremely sorry you were not pleased with our hotel policy and regret the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Business response:
John, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Business response:
Kristy, on behalf of my entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Negative experience with the staffs. 1. Had an emergency where I wanted them to break a $100 Bill for me, staff said sorry she couldn't. Ten minutes later, same staff was counting a pile of money from her cash register. 2. Hours later, when it was time to check out, nobody was at the front desk. Spending more then half an hour calling the front desk , waiting and waiting to be served. Finally, someone was passing by ( she could have been another employee) and went to call the staff from the Launching room to help me out. The... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Raggedy but nice for price! The room smelled, it was a little dirty. Bed was hard, toilet kept running but overall it was an ok experience the police in the area will pick with you, make sure you don't have tents on your vehicle they will find the littlest things to ticket you for
Business response:
Thank you for sharing your review. We are sorry for the cleanliness and maintenance issues you had with your room and the inconvenience they caused. Your comments have been discussed with the team, and we are reviewing our procedures now so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Milwaukee - Brookfield
How is Extended Stay America - Milwaukee - Brookfield rated?
Extended Stay America - Milwaukee - Brookfield has a 3.6 star rating with 1,858 reviews.
When is Extended Stay America - Milwaukee - Brookfield open?
Extended Stay America - Milwaukee - Brookfield is open now. It will close tomorrow at 12:00 a.m.