Extended Stay America - Milwaukee - Brookfield

Business response:

Thank you for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you liked our great location. Thank you also for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your recent stay. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for the nice feedback about your stay at Extended Stay America. We are glad to know you were impressed with the cleanliness of our property and that our associate surpassed your expectations. We will be sure to share your kind compliments with Teresa. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management 

Business response:

We are disheartened to read your review. Please accept our sincere apology for the cleanliness problems you encountered. Our team's first priority is making sure that every guest has a clean, comfortable and relaxing stay, and this time we really missed the mark. We have taken note of your comments and have shared it with the housekeeping team to be more diligent in their efforts. On a positive note, we are pleased you liked our associates. We hope you will give us an opportunity to restore your confidence in us on a future ... read more