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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
don’t use this hotel!!! Filthy!!! Went to check in after a long plane ride and 1 am in the morning and they hsd no rooms avail after i booked and paid. Guy at the front looked like he just smoked weed and the place was filthy
Business response:
Arthur, thank you for your feedback. We are sorry for the issues you had with your reservation. We are reviewing this from our end to see what went wrong. We also apologize for the disappointing service you received at the front desk. Your comments have been discussed with our team to make sure we are consistent with our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Disappointing Overnight employee was very nice and helpful. Which is why when I found the bed pad was dirty, the floor of the room was sticky and the toilet and bathroom sink were dirty, I was very disappointed. The lobby entryway had tracked in garbage and the elevator had garbage in it as well. If they had cleaning staff this property would be a wonderful place to stay for a night or for weeks.
Business response:
Chandra, thank you for reviewing our hotel. We apologize that our hotel's cleanliness was not up to your expectations, and that compromised your stay. Your feedback has been discussed with our housekeeping team to address the issues you outlined. On a positive note, we appreciate your kind comments about our courteous associates. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I checked in to a dirty room. The only thing clean was the bed (I think? But the sheets were inside out). I let the front desk know, but they only cleaned one thing? Even as I asked them to clean more, they didn't? I had just left my home in a crisis, and I wasn't about to leave to go find another hotel, so I literally just cleaned my own room. And it was FILTHY. The property was also pretty trashed. There were bricks falling off of the property, the hallways were filthy, and there were holes in walls. I don't know, maybe I ... read more
Business response:
Thank you for your valuable feedback. We are sorry for the cleanliness issues you encountered in your room. Your feedback will be shared with our housekeeping team to ensure this is not repeated. Your comments will also be discussed with the appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Nothing at all checked into a dirty room with no tv had to clean and change the sheets myself
Business response:
Thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are very sorry. Be assured we take the cleanliness of the entire hotel very seriously. Even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hot... read more
Due to Covid-19 all amenities were closed. Got checked into a filthy room. Took pictures of the messy room, front desk gave me a different room and unable to reach management while there, had to ask for everything such as iron, dishes etc. staff was friendly just a dirty room and 2 room wasn’t as dirty. Will not stay again.
Business response:
Thank you for being our valued guest and for posting your remarks online. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. This is an unprecedented time for all of us. Your patience in this matter is much appreciated. Please know, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love to welco... read more
There was not much to like about this particular facility one in the room in the room was filthy bathtub hadn't been clean. Fourth had not been vacuumed or mopped refrigerator was full of things that have been wasted in it. As well as the microwave. In this time of covid 19 the place was unsanitary. I went to the store and purchased. Some disinfectant to Clean the room. So that I felt safe. With my family would staying there. This place needs to be looked at. On a standpoint of cleanliness at this particular time because of ... read more
Business response:
Thank you for your review. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconvenience caused with the cleanliness in your room. We will share your concerns with the housekeeping team for review and action. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Overall terrible experience very dirty room tub had dirt in it the toilet had hair on the seat it had a fould smell in the room . I need to stay in this area im currently living in hotels so this was disappointing
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, fresh accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We hope you will consider staying with us so we can make it up to you. Sincerely, Hotel Management
Booked a studio suite. There were still a bunch of dirty towels on the bathroom floor and the floors were just filthy...it was so sticky and there was hair, dust and all kinds of trash pieces all over. No shampooo/conditioner/soap/towels restocked.
Business response:
Thank you for your review and for taking the time to post your review. We apologize for the cleanliness issues and for the housekeeping service issues you experienced in your suite. Be assured steps have already been taken to address and correct our performance. We hope you will reconsider choosing to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Access card problem upon problem I stayed at this place at least three times but everytime i check in there is problem with the access card. The last time the room i was assigned was either not cleaned or there was someone still there. I walked back and forth from the front desk to the room 3 times because the card wasn't working and finally the representative came with me to unlock the door and then come to find out someone's pizza on the counter. Very unorganized
Business response:
Thank you for staying with us. We are very sorry for the inconvenience you had with the cleanliness and with your room keys. We will share your comments with the appropriate teams to ensure a better experience going forward. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.