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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bed service. Left us in freezing MN winter without room at 1 am in the morning, because they did not honor the reservation. Stay away from this place
Business response:
Dear Monika, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Your concern has been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will r... read more
We booked this hotel as a last minute kind of thing. Tiolet didn't flush like it suppose to had to ask front desk to bring the olunger, phone didn't work even though it was plugged in, the hot water at night was cold. If I'm ever in the area again I probably wouldn't waste my time booking this hotel. Customer service was pretty good but just slow.
Business response:
Dear Guest, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope ... read more
Sucked A party house. Yelling in the hallway, slamming doors. Front desk worker opened my door at 7a (without knocking) and told me no one should be in this room. What? I paid Then called my room. ( I didn't answer) Same worker knocked on my door. Now she wants my full name. Never again will I stay here.
Business response:
Dear Michelle, thank you for reviewing your recent stay; we value your comments. We apologize that your stay was inconvenienced by noise from other guests. Your remarks remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. However, we want to apologize for the accidental interruption from our staff. We will address this matter to ensure it is not repeated, and we very much appreciate you bringing this to our attention. We hope we will welcome you back in the future... read more
Had to clean the bathroom and shower area the heat Had to clean the bathroom and shower area the heater made loud noise is hard to get clean towels after 11 PM
Business response:
Rodney, thank you for taking the time to review our hotel. We are sorry for the experience you had with us and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues with the heater and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
This room was disgusting. It looked like it had not been cleaned in months. There was gum stuck to the carpet. The bathroom was gross and dirty. There was a cockroach crawling in the bathroom. I only stayed here for the cheaper WAY parking for the airport but I will never stay here again. It was a nice neighborhood so I expected more from the hotel.
Business response:
Jennifer, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Room smelt like cigarettes
Business response:
Timothea, thank you for sharing your experience at our hotel. We are sorry for the inconvenience you experienced with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
The tv in the room had no remote. After several attempts to locate one at front desk I asked for another room. Was told no clean ones and no one there to clean one. This was at 3:00 PM. Totally unacceptable. Never stay there again.
Business response:
Philip, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
This hotel was the exact opposite of what we had imagined. We've stayed at Extended Stays before, and they were always fine. This one was run down, dirty, and understaffed. Just walking in you could see that they need better housekeeping employees. The hallways, elevators, and common spaces looked so dirty and run down. Our room was just as bad. The floor was sticky, there was a thick layer of dust on most surfaces, and the shower drain had gunk in it. There were no dishes in the kitchen area, no garbage can, and no sheets o... read more
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of your suite. Cleanliness is our top priority, and we will discuss your comments with our housekeeping team to make sure they are more diligent with their duties. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless guest experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,647 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.