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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was nice outside but the inside was a mess. The inside was dirty, had bugs in the room, hair all over in the bathroom, and our sheets had stains on them hadn't been changed. We should receive a free stay. Thank you
Business response:
Aurora, thank you for your review. We apologize for the cleanliness issues you experienced in your room. Your feedback has been shared with our housekeeping team, and we’re working with them regarding the procedures which they missed before you checked-in. We have asked our pest control provider to service your room immediately. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The comforter had a blood stain... And the room wasn't particularly cleanly. I've stayed at other Extended Stay America hotels before and they were much cleanlier and in better shape.
Business response:
Thank you for choosing Extended Stay America again. We apologize for the cleanliness issues you encountered in your room. Your concerns will be shared with the housekeeping department to ensure a better experience going forward. Thank you again, and we hope to have the chance to make it up to you. Sincerely, Hotel Management
Front desk clerk had to be called for. Dirty facilties all around. Broken bathroom door handle. Missing lamp bulb. Dripping kitchen faucet. Nothing available in kitchen had to go to front desk to ask for. Beds werent matching one somewhat comfortable the other sleeping on springs. One of the two electric burners disassembled and not working. Blanket on beds dirty. Complimentary breakfast a joke included granola bars and frozen packaged muffins. Not recommended!!
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Was checked in to a dirty room and the air conditioner in new room was not working staff took to long to come check us in
Business response:
Thank you for choosing to stay with us. We are sorry for the issues in your suite. We will share your feedback with our housekeeping and maintenance team to be more diligent going forward. We also apologize for the unpleasant encounter at check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thank you again for your review, and we hope you will be back to see us again soon. Sincerely, Hotel Management
They left newly hire by her and checking in took forever because she didn’t find my name in arrival list.
Business response:
Thank you for your recent stay with us. The little things really do matter, and from your comments, we dropped the ball at check-in. Please accept our apologies for what you experienced. We appreciate your business and hope to have the opportunity to "wow" you on a future visit. Sincerely, Hotel Management
Steer very clear of this gross place! This was the dirtiest, most disgusting hotel room I have ever been in! The entire property is dirty and old including the hallways, the elevator and the room. "Breakfast" is granola bars, instant oatmeal and coffee - not even the promised muffins. I would not take my shoes off in this room. There was garbage around and under the bed and on the bathroom floor. One mattress was part way off the foundation and the dust ruffle haphazardly put on. That bed had fewer pillows than the other. I ... read more
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered during your visit. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and steps are being taken to ensure that this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
It was completely disgusting, hair everywhere in bathroom used soap in shower. Only nice person was agent at checkin. Staff in morning very rude
Business response:
Thank you for being our guest. We apologize for the cleanliness and service issues you encountered while you were here. Your feedback has been shared with the respective teams, and we’re working with our housekeeping department regarding the procedures which they missed before you checked-in. We have also discussed your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. Please consider giving us another opportunity the next time your travels bring you this way. Sincerel... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,647 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.