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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing, troubled experience. Room was smelling very badly.
Business response:
Thank you for evaluating your stay. We apologize for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Never again! I checked into the Eagan hotel around 9 p.m., used my magnetic strip key to unlock the door, placed my carry bag on the table and went out for a movie. I came back just after midnight and neither of my magnetic keys worked on the outside doors to the hotel and so I entered through the lobby. Neither key worked on my room door. There was no one at the front desk. There was a sign to call a number for assistance using the lobby phone. The desk phone rang until going to a message that prompted me to dial zero. I sp... read more
Business response:
Tom, thank you for taking the time to review your stay. We apologize for the inconvenience you had due to the keycard of your room and the service issues you encountered while you were here. Please be assured that we have discussed your feedback with appropriate teams, and we're taking immediate actions to prevent such incidents from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
I was checked into a room with a bedsheets that hadn’t been changed. And the bathroom had hairs in the tab. It was disgusting. I spoke with the manager, Jackie and she said my money was going to be refunded. I need that to happen. Thank you, Margaret
Business response:
Thank you for reviewing your stay. Please accept our sincerest apologies for the cleanliness issue you encountered and regret the disappointment you had with the charges. If it is still unresolved, please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Location was fine for our quick overnight in the city. Room was dirty. Leftover socks from previous guests. When we turned down the bed, the sheet was SO stained all over & took 2 calls to the front desk to get someone to bring clean sheets. We didn't even take a shower there because we didn't feel comfortable with the cleanliness. "Free breakfast" is just coffee, instant oatmeal, pre-packaged mini muffin and granola bar. Won't stay there again.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Well the property is very dirty from the time you walked in the door the time you got to your room which is even worse you would think they would make your personal space cleaner anyway I went in the room the bedding was gross we are afraid to set her things down we looked around and even found more dirt So we decided to leave. And this is a great inconvenience as we are from out of town! I could not find another hotel and had to drive all the way the way home.
Business response:
Thank you for the feedback about your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel M... read more
Unprofessional Could not check in even a minute before 3:00 or they wanted to charge us a fee. Then we couldn’t check in until late and couldn’t find anyone around. When I did she was very rude and threw the paper and pen around. Then we ordered a queen room and got a double. The toilet was plugged when we got there and again couldn’t find anyone to fix the problem. Very unprofessional place
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Soup was left in the cupboard. Next morning housekeeper knocked and i said I'm in the shower and they yelled 2 min. This was at 11:15 AM. Horribly rude service. No tooth brushes in the vending machine.
Business response:
We apologize for the cleanliness issue and rude behavior of one our associate front he housekeeping team which kept you from having an excellent time. Your feedback is taken seriously, and we will use it to improve the service provided by our housekeeping team to ensure we deliver our best to improve our service level going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.