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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional Could not check in even a minute before 3:00 or they wanted to charge us a fee. Then we couldn’t check in until late and couldn’t find anyone around. When I did she was very rude and threw the paper and pen around. Then we ordered a queen room and got a double. The toilet was plugged when we got there and again couldn’t find anyone to fix the problem. Very unprofessional place
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Soup was left in the cupboard. Next morning housekeeper knocked and i said I'm in the shower and they yelled 2 min. This was at 11:15 AM. Horribly rude service. No tooth brushes in the vending machine.
Business response:
We apologize for the cleanliness issue and rude behavior of one our associate front he housekeeping team which kept you from having an excellent time. Your feedback is taken seriously, and we will use it to improve the service provided by our housekeeping team to ensure we deliver our best to improve our service level going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Kitchenette stove filthy, fridge not working at all, shower drain clogged, bed linens stained, pullout couch has mattress that was falling apart so we had to cram 3 people on 1 bed. "Free breakfast" cosisted of 2 granola bars and some oatmeal packets. No coffee available. Would definitely not stay here again.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
The place was overbooked and no help was granted by staff beyond telling us it was overbooked. Never again
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
You get what you pay for. Room was poorly cleaned with beer bottle and wrappers under bed. Towels were stained. Linens looked unwashed. Front desk lady in the morning was rude. During the day the hotel smelled like Vietnamese food. At night it smelled like marijuana smoke.
Business response:
Dear Martin, thank you for being our guest and for providing us with the welcomed feedback that helps us improve. We are so sorry we failed to provide you with the clean and comfortable suite that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our suites very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. It would be our pleasure to have the opportunity to leave you with a more favorable impression on a future visit... read more
Annoyed The room we where booked into wasnt cleaned. So they switched us. The second room they moved us too reaked of marijuana. They switched us a second time and this room was ok but the carpet was super dirty and the kitchen wasn't the cleanest.
Business response:
Dear Lisa, we appreciate the valued feedback. We are so sorry we failed to provide you with the fresh and clean accommodations you deserved. We apologize for the smell of smoke you experienced in your first suite. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests as well as with our housekeeping team. Thank you again for your feedback and we ho... read more
It smelled of smoke, my bathroom hadn’t been cleaned, the bed wasn’t made up correctly (sheets just thrown on I’m haste), plug ins were broken, the breakfast they provide consists of only granola bars and small muffins, and the WiFi doesn’t work. I had to use my mobile hotspot so that I could do some of masters homework. I talked with the front desk and they only said, yeah, the internet here is very slow, honey.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
The cleanliness was pretty poor. There was lots of dust. The sheets looked really used and there was spots and stuff on that should have been scrubbed out. There was a blood stain on the cover. Tv was not very reliable and the clerk at the desk was not very helpful.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,654 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.