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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the only hotel I have ever left before the night was over. The first thing as we made our way to our room was the smell of disinfectant over vomit. The halls were dingy and dark. This made a bad impression first of. I worried as I opened the door to our room. The room was clean but the scent of disinfectant barely covered the tobacco odor in the room. As I investigated the room I discovered that the room had 1 one set of towels for my wife and I. I was further amazed that even though the hotel was advertised as aan e... read more
Business response:
Thomas, thank you for posting a review of your recent stay. We are truly sorry the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. Kindly note, as per our brand standard requirements, we keep the kitchenware and other in-room amenities at the front desk rather than leaving them in the rooms. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has alread... read more
Did not feel safe at this property at all nor is it a welcoming atmosphere. Room was not clean at check in. Toilet was left clogged. Blood on corner of mattress and bloodstains on bedspread. Beetles crawling on counters and ticks on the wall. T.v. shut off with the slightest bump. No coffee maker in the room. Hallways smelled terrible. Staff were heavy smokers and the smell followed them. Trash was never taken out. If you wanted clean towels you had to bring them to the front desk and hope someone was there. Shady things go ... read more
Business response:
Thank you for the feedback. Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. Kindly note, kitchenware, and coffee maker for your suite is also available and kept at the front desk to ensure cleanliness. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We hope you will reconsider and give us an opportunity to ... read more
Bed was uncomfortable. Toilet did not flush properly. Room had a funny smell.
Business response:
Thank you for the feedback. We apologize for the odor and maintenance issues you experienced during your stay. Your concerns have been shared with the appropriate teams to review and action and fix it immediately. We also regret the disappointment you had with the comfort of the bed. We hope you will consider and will give us the chance to serve you better in the future. Sincerely, Hotel Management
Just don’t like it No toilet paper Lots of noise Poor breakfast
Business response:
Thank you for choosing us. We would like to apologize for the noise. We work hard to provide a comfortable stay for our guests, and your comments help us pinpoint areas that need improvement. We are also sorry that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. Your concern regarding the toilet paper will be shared with our appropriate team so we can take action to prevent these issues from happening again. We ... read more
Horrible No towels upon arrival; no phone
Business response:
We appreciate you being our guest and providing your feedback. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from the home to use in their suite, so that's why our towels and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Also, your concern regarding the phone will be shared with our appropriate team so that they can take corrective measures. W... read more
This place was filthy. I’m assuming they are run by poor management
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more
The location looks nice in the photos but once you get there it seems sketchy.
Business response:
Jackie, thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not providing the relaxing experience you were expecting. We strive to make each and every guest's stay perfect, but it appears we fell short of our goal on this occasion. We hope we will have another occasion to meet your expectations and welcome you back again for a much better experience. Sincerely, Hotel Management
I didn’t not stay there and was charged for a nights stay
Terrible experience! Terrible experience. Place is outdated, dirty and had a wet dog odor because pets are allowed. My room was near an exit door and across from trash & linen area so there was non-stop noise all night. Terrible sleep. This was the most ridiculous thing I've ever heard. Apparently, I had to stay over 7 nights in order for my room to be cleaned. Like really? So stupid. Customer service was horrible. It says "breakfast" on their website and trust me, there wasn't any. Unless, you count coffee and bars as break... read more
Business response:
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not providing the relaxing experience you were expecting from our brand. Although we make every effort to exceed the expectations of every guest, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,647 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.