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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stove is nice it is not common to hotels. But the carpet is filthy. The bathroom is very old and the tiles grout has blackeni. My son doesn't want to take a bath, saying its dirty.
Business response:
Dhave, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our service delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Extremely dirty, halls were never vacuumed or cleaned, stained walls and carpets. Aggressive dog breeds allowed, people loitering around outside at all hours, smell of marijuana was constant, dirty linens and towels. Avoid this place at all costs. Extremely dissatisfied and poor reflection on Expedia for partnering with such a terrible and dirty hotel chain.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will reconsider a return visit to our hotel so that we can provide you with a much better stay Sincerely, Hotel Manage... read more
Unclean. Sticky. Damp. Smelled horrible. No cups, plates, pans in kitchenette.
Business response:
Thank you for evaluating your stay. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our gue... read more
Not to happy.. Asked for first floor room ..did not happen..stuck in 3rd floor.asked to be near another room ..did not happen..
Business response:
Robert, thank you for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice. We consider your feedback very important, and thus it has been shared with the concerned team, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Never Again The lady at check in was friendly. The bed was uncomfortable but it is a cheap hotel. Our fridge was unplugged. There was rarely someone available at front desk. We were out of the hotel and tried to call about it, no answer. Our toilet became clogged. It was 7:30am. We called the front desk, we were told they would notify maintenance. After 35 minutes, we called back, were notified maintenance was not in but they would notify housekeeping once they were in. My boyfriend went to the front desk and asked for a pub... read more
Business response:
We would like to offer you our apologies for your unpleasant experience at our hotel. We take the cleanliness and maintenance of our rooms very seriously. Your feedback has been shared with the appropriate teams and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can provide you the quality stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.