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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Linen was dirty, carpet wasn't vacuumed, blankets had cigarette burns , roomed reeked of smoke smell, this supposed to be a non smoking hotel. Bags of Garbage left in the hallway, window was broken unable to close, tv is analog. Will never stay at another extended stay America property.
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Horrible for the price. Cost was $165 / night - gouged. And the bed was probably 20 years old. Stained towels and broken tile in the bathroom. I wouldn't recommend.
Business response:
Kevin, it is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
RUN AWAY - DO NOT GO THERE - CROOKED BUSINESS They took my money but did not have a room. Had overbooked. Luckily I was able to find a room somewhere else. I had to then fight for a refund. Horrible horrible business
Business response:
Thomas, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your frustration is comp[letely understood, and we truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The Staff was nice but rooms were run down and old.
Business response:
LeMieur, thank you for choosing to stay with us. Although the service provided by our associates met all your expectations, we apologize for the poor condition of your room. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Arrived late at night and was told that I didn't have a room, even though it was confirmed. I received no notice before I occurred travel fees to get to the hotel, and was offered no help to find another room.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Always looking for something positive right. Still searching for what that might be at this venue. Place is more appropriate than venue. I would seriously recommend seeking other options if any were available.
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Place was filthy. I Would have rather camped out in a porta potty at a mexican food fest.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Never Again No one was at the front desk when we arrived and had to wait 10 minutes for someone to show up. The room was really dated and was not cleaned well especially the bathroom. Trash on the floor under the sink and us d bandaid on the floor.
Business response:
David, thank you for reviewing your stay. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we discussed your feedback with the appropriate teams to fix the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,654 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.