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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DONT STAY HERE !!!! This hotel Jas an incredibly low standard for service, cleanliness and condition of room. Carpet filthy, stains on bedding, blankets hard & scratchy. No screens on window. Spills on window sil that have clearly been there a very long time. Broken & damaged furniture. Refrigerator doors wouldn't stay closed. I had to repeadily plunge toilet within an hour of being there. Had to clean mold in shower in order to take a shower, then had to clean a build up of hair & muck out of shower drain so I didn't have t... read more
Business response:
Renee, thank you for taking the time to review your stay. We apologize for the difficulties you encountered in your room. Please be assured that we have discussed your feedback with appropriate departments, and we're working with them to fix the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Highly consider going somewhere else. The hotel we booked at sent us to a different location due to no clean rooms. Upon arriving at the location we were sent to the front desk person was no where to be found. Walking to my room the hallways were completed dirty. Definitely needed to be vacuumed and cleaned. Not to mention the odor. Opened the door to my room and the odor was even stronger than the hall. The windows were open( I assume) to air out the room. The carpet was absolutely dirty. Should definitely be replaced or cl... read more
Business response:
Kristina, thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Nothing, troubled experience. Room was smelling very badly.
Business response:
Thank you for evaluating your stay. We apologize for the odor you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Never again! I checked into the Eagan hotel around 9 p.m., used my magnetic strip key to unlock the door, placed my carry bag on the table and went out for a movie. I came back just after midnight and neither of my magnetic keys worked on the outside doors to the hotel and so I entered through the lobby. Neither key worked on my room door. There was no one at the front desk. There was a sign to call a number for assistance using the lobby phone. The desk phone rang until going to a message that prompted me to dial zero. I sp... read more
Business response:
Tom, thank you for taking the time to review your stay. We apologize for the inconvenience you had due to the keycard of your room and the service issues you encountered while you were here. Please be assured that we have discussed your feedback with appropriate teams, and we're taking immediate actions to prevent such incidents from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
I was checked into a room with a bedsheets that hadn’t been changed. And the bathroom had hairs in the tab. It was disgusting. I spoke with the manager, Jackie and she said my money was going to be refunded. I need that to happen. Thank you, Margaret
Business response:
Thank you for reviewing your stay. Please accept our sincerest apologies for the cleanliness issue you encountered and regret the disappointment you had with the charges. If it is still unresolved, please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Location was fine for our quick overnight in the city. Room was dirty. Leftover socks from previous guests. When we turned down the bed, the sheet was SO stained all over & took 2 calls to the front desk to get someone to bring clean sheets. We didn't even take a shower there because we didn't feel comfortable with the cleanliness. "Free breakfast" is just coffee, instant oatmeal, pre-packaged mini muffin and granola bar. Won't stay there again.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Well the property is very dirty from the time you walked in the door the time you got to your room which is even worse you would think they would make your personal space cleaner anyway I went in the room the bedding was gross we are afraid to set her things down we looked around and even found more dirt So we decided to leave. And this is a great inconvenience as we are from out of town! I could not find another hotel and had to drive all the way the way home.
Business response:
Thank you for the feedback about your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,654 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.