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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Nothing great about my visit my room was dirty tub was moldy
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Price was good. Location was great. Staff was on time and helpful. The room however had a bad odor to it. Most likely from the numerous food containers left in the cabinets. The fridge was dirty. When bathing /showering the tub stopped up horribly. Overall great place. Great staff. Great location. Horrible house keeping and horrible bath fixtures.
Business response:
Thank you for being our guest. Although you liked our location as well as our courteous associates, we are sorry for the issues you encountered. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The property is very worn and unkempt. The property is poorly staffed. There were numerous complaints of rooms not being properly cleaned prior to check-in. I had to wait till the third day of my reservation to utilize the kitchenette { staff was unable to provide clean plates & accessories }. The breakfast grab n go bar is a disgrace.
Business response:
Jefe, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
This property was not maintained very well. You had to call for staff to check you in which was fine. She was pleasant, the property was dirty, our room smelled bad, carpets very dirty crumbs on stove top sinks were not very clean either. The towels looked like they were just taken out of the dryer and thrown on the shelves. Bathtub/shower drain did not work very well it filled as you took a shower. Lights by beds did not work. Only one by entry way did. Very disappointed. We were stuck as we could not get a refund. Gross! A... read more
Business response:
Thank you for choosing to stay with us. Although you were pleased with the service provided by our associates, we apologize for the difficulties you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Mana... read more
No one at desk to check out. Asked for a wakeup call and they didn't call. No breakfast as quoted.
Business response:
Thank you for your review. Please accept our sincere apologies for not living up to your expectations. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We have also made a note of your feedback regarding our grab-and-go breakfast as we plan any changes to our selections. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Mana... read more
Business response:
thanks
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.