Extended Stay America - Minneapolis - Airport - Eagan - North

Business response:

Thank you for the feedback. We apologize for the odor and maintenance issues you experienced during your stay. Your concerns have been shared with the appropriate teams to review and action and fix it immediately. We also regret the disappointment you had with the comfort of the bed. We hope you will consider and will give us the chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We would like to apologize for the noise. We work hard to provide a comfortable stay for our guests, and your comments help us pinpoint areas that need improvement. We are also sorry that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. Your concern regarding the toilet paper will be shared with our appropriate team so we can take action to prevent these issues from happening again. We ... read more

Business response:

We appreciate you being our guest and providing your feedback. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from the home to use in their suite, so that's why our towels and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Also, your concern regarding the phone will be shared with our appropriate team so that they can take corrective measures. W... read more

Business response:

Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Managem... read more

Business response:

Jackie, thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not providing the relaxing experience you were expecting. We strive to make each and every guest's stay perfect, but it appears we fell short of our goal on this occasion. We hope we will have another occasion to meet your expectations and welcome you back again for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we would like to offer our sincere apologies for not providing the relaxing experience you were expecting from our brand. Although we make every effort to exceed the expectations of every guest, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for the comment. We were sorry to read you were inconvenienced by maintenance issues in your room. We have alerted our engineering team, and we are fixing the problem. Again, we are terribly sorry about this, and we look forward to having you back with us in the future. Sincerely, Hotel Management 

Business response:

Gary, thank you very much for staying with us and for writing a review. We apologize for the housekeeping issues you experienced during your stay. We have inspection procedures in place to make sure that this does not happen; therefore, we are disappointed if there were some missed steps. We have shared your comments with our housekeeping department to investigate this issue and make changes so that this does not happen again. Thank you for being our guest and we hope that you will give us a chance to redeem ourselves on a f... read more