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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My original room smelled awful and the sheets were dirty. The front desk girl was very accommodating but still, this was not a great experience.
Business response:
Tracey, thank you for posting a review of your stay. We apologize for the cleanliness and odor issues you encountered in your initial accommodation. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. On a positive note, we're happy to know you were pleased with the service provided by our front desk associate. We hope you will giv... read more
The idea of having a kitchen was a plus but the place was so dirty that I didnt want to use it.
Business response:
RMack, thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, Hotel Management
Was by far the worst service I have ever experienced! The bed wasn’t clean and there was hair all over the sheets. I had to ask three times for new sheets and had to strip the bed and make it myself. There was a half Eaten bag of chips in the cupboard that I asked them to remove and they didn’t. The hallways were filthy as well. I used a free night for this stay and am very upset that I wasted it on this hotel!! I will never stay at that hotel again!
Business response:
Brandi, please accept our apologies for the experience you shared in your feedback. We are disappointed to see that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. Please give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
I arrived early in the morning (9:00am) and was told check in wasn’t until 3:00pm. I understand that but when i asked about getting a room prepared for an early check in the front desk girl was not helpful or all that concerned. The other 2 desk people i saw after i came from my appointment at 2:30pm were helpful and recognized my situation and i did get a room at 2:09pm. That first girl turned me iff of your hotel. The room smelled, maybe from cigarette smoke and there was no reception area to sit in when i was told there w... read more
Business response:
Thank you for your review of our hotel. We are so sorry for the issues you had at the time of your arrival and the inconvenience it caused. We have shared your feedback with our team, and we have taken measures to ensure this does not happen in the future. Please give us another chance; we would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
broken door handle.. dirty room.. dirty entrance to motel lobby..
Business response:
Thank you for the feedback. We are sorry for the maintenance and housekeeping issues you experienced in your room. Your concerns with will be shared with the appropriate individuals to ensure a better experience going forward. We hope you will give us a chance to make it up to you in the future. Sincerely, Hotel Management
The entrance was dirty. There was a pile of swept garbage on the floor right by check in counter. The room was not cleaned. Sticky spots on the floors, counter, and night stands. The blanket had had old blood stains and yellow stains. The fridge was dirty! I saw how backed up the check in counter was when I checked in that I didn’t bother to ask and wait for it to be cleaned.
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our housekeepingassociates to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
It was nice outside but the inside was a mess. The inside was dirty, had bugs in the room, hair all over in the bathroom, and our sheets had stains on them hadn't been changed. We should receive a free stay. Thank you
Business response:
Aurora, thank you for your review. We apologize for the cleanliness issues you experienced in your room. Your feedback has been shared with our housekeeping team, and we’re working with them regarding the procedures which they missed before you checked-in. We have asked our pest control provider to service your room immediately. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The comforter had a blood stain... And the room wasn't particularly cleanly. I've stayed at other Extended Stay America hotels before and they were much cleanlier and in better shape.
Business response:
Thank you for choosing Extended Stay America again. We apologize for the cleanliness issues you encountered in your room. Your concerns will be shared with the housekeeping department to ensure a better experience going forward. Thank you again, and we hope to have the chance to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.