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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
don't deal with them
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Not Worth the Low Price There was a broken fridge and broken outlets, a towel that was musty from sitting in water from the broken fridge, and the window was left open (25°F).
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not recconmended First of all. From maybe the 3rd or 4th snowstorm they have yet not to clear the sidewalks of snow. The emergency exits where in passable. Very bad slipping hazards. We stayed two nights. The room are cleaned only after you leave, not everyday. Service was bad.
Business response:
Curt, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you experienced here. Your feedback is taken seriously and thus it has been discussed with our housekeeping team to be more diligent going ahead. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
The shower had not been cleaned and the room was very hot when we arrived
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and that ruined your stay with us. Your feedback has been discussed with our housekeeping and maintenance team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The price is cheap. No ice machine in the building. The key cards not working half of the time. We have to go back to front desk all the time to fix it. Nobody even cleaned up our room. It says in the hotel that it was 5 starts. In reality not even close to 3.
Business response:
We apologize for the issues you had with regard to the key card. Also, we are sorry for not explaining our housekeeping policy to you. Your feedback for the key card is discussed with the concerned team in an effort to provide improved future guests experiences going ahead. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you’ll give us a chance to earn your highest marks in the near future. Sincerely, Hotel Management
Bad experience The bathroom was nasty, the toilet and the bathtub. Also, one of the towels was dirty, not clean or washed
Business response:
Natalí, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We sold the room you reserved and prepaid for Room that I prepaid for was not available when I arrived so was sent to another hotel. When asked why the room I had reserved and paid for was not available for me I was given a one word explanation of 'housekeeping'. With no elaboration. Took an hour and a half just to get another Lyft there and had to spend another 20 bucks for the ride and didn't get into a room until about 2 am. When I arrived, there was no one at the front desk, so I waited around and had to fill out all my ... read more
Business response:
Zachary, although we make every effort to be perfect, sometimes we fall short. Please accept our apologies for the reservation issues and the inconvenience you had at the hotel we arranged your reservation with. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
We had to book due to weather and road conditions. We booked on line and received a rate higher than what the hotel typically charges. At check in we were told we could receive the hotel rate, but at check out the front desk said we would be charged the higher, on-line rate. Poor communication. Lacks integrity.
Sleepy desk clerk Got there to check in, desk clerk had went to bed I guess and woke them up. Said they were full and my reservation was no good. Then hung up on me. Sounded like a party in the background. Sad. Hard to find good workers I guess in that area.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.3 star rating with 1,654 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.