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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was disgusting and smelled of pot so bad. I actually disnt stay the night because of this. I took my family out of that nasty hotel and got a different hotel
Business response:
Dear Guest, we appreciate the time you took to share your feedback. We work hard to provide a clean and comfortable environment and we are sorry if the smell of smoke made you leave us earlier than planned. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests moving forward. Thank you again for your valued comments, and we hope the remainder of your family's trip was a pleasant one. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Unhappy!! My flight got in around 11pm. I knew I’d be in late that night, so I called hotels.com to let them know that I wouldn’t be able to check in till midnight. Well, when I called the hotel to confirm my stay, they told me they had no rooms. I couldn’t believe that I paid for a room that was confirmed but it wasn’t available. I spoke with Irma, the counter agent at the hotel, and she told me that I shouldn’t have even been given a room. That sometimes the hotel overbooks. I had long day that day that started at 6am. I w... read more
Business response:
Richard, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
The place was not clean. The room was a disaster, the fromt desk area was gross. Im saying used floss was on my
Wouldn't go back There was one person working at the check in and when I got there there was a sign stating she was helping another customer and would be back soon. I waited about 5 mins for her return. The room smelt really bad, like a wet mildew spell. Went to put some food in the fridge and there was crushed food through out it. Bathroom also smelt horrible and there was a toilet plunger behind the toilet wrapped in a trash bag that was wet. I wouldn't stay in this hotel again.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
It’s the worst hotel. Completely unstaffed, no housekeeping for entire stay there. Hotel smell bad .. Complete disaster
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Room was dirty trash behind the furniture empty whisky bottle chip bags and other trash. No one ever cleaned room. It was horrible service suck😡😡😡😡
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will choose us again so that we can provide you with an improved experience.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.