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Extended Stay America - Minneapolis - Airport - Eagan - North
- Hotels
- Eagan, MN
About this business
Location details
3015 Denmark Ave., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had made a reservation days in advance, got to the location, and they told us they didn’t have any rooms available (even though we had a reservation). They told us to drive to their other location, which was down the street. No apologies for the inconvenience. We get to the other location, get to our room, and there were yellow stains on bedspread, the TV remote didn’t work, and our room’s smoke detector was missing.. but for $60, you get what you pay for.
Business response:
Thank you for sharing your feedback. We are sorry for the service and reservation issue you experienced. Your comments will be used as a training tool to improve our procedures and provide a better experience to our guests. We understand your frustration and truly appreciate your patience. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Used condem in my bed It disgusting u found a used condem in my bed. 2 rolled up dirty socks this was a made up bed. Suppose to be clean . I brought it to front desk attention not even an apology.
Business response:
Thanks for sharing your experience with us. Please accept our sincere apologies for the cleanliness issue you had with your room reservation and the way this situation was dealt by our front desk staff. Your feedback is shared with the concerned teams to take appropriate measures and make sure we don’t disappoint our guest going forward. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Everything was missing from the room. No wash clothes (besides the one from a past guest hanging on the shower rod) , 2 towels, asked for more towels, receptionist got crappy with me for asking. At check out, the same receptionist got crappy because I wanted it noted everything was missing from the room as I arrived! All the soaps and shampoo stuff was already open as arriving (thankfully we bring our own). Just gross.
Business response:
We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Horrible service. Staff was rude. Room had no toilet paper and it took them an hour to bring it up after calling.
Business response:
Amarie, thank you for posting a review of your stay. We apologize for the service issues you encountered while you were here and for the inconvenience you had due to it. Please be assured that we have shared your feedback with the concerned teams, and we’re taking extra care to avoid such incidents from happening again in the future. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Not what we expected. Breakfast was granola bars on the go. The price says it all.
Business response:
Dear Guest, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Please consider staying with us again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The shower in the first room we were put in was full of mold. The room smelled so badly of mold that we requested to be moved. It was also on the first floor and the drapes wouldn't close. Bathroom floor had a soap wrapper on it so clearly it hadn't even been swept. Hallway door to the outside had been propped open so anyone could come in. The second room had a dirty washcloth still on the tub, stains on the comforter, what looked like a recently used toilet and still smelled. We asked for a refund and found a different hote... read more
Business response:
Laura, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered here. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - North
How is Extended Stay America - Minneapolis - Airport - Eagan - North rated?
Extended Stay America - Minneapolis - Airport - Eagan - North has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - North open?
Extended Stay America - Minneapolis - Airport - Eagan - North is open now. It will close tomorrow at 12:00 a.m.