Extended Stay America - Minneapolis - Airport - Eagan - South

Business response:

Thank you for your terrific review of the Extended Stay America! We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage our team to keep up the good work. We hope you will choose us again on your next visit to Eagan. Sincerely, Hotel Management 

Business response:

Thank you for your five-star rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Weston, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Dominic, thank you for being our guest. We apologize you were disappointed with the cleanliness of our hotel and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to ensure we are consistent with our service delivery. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for sharing your evaluation with us. We are happy as you were impressed with the courteous service provided by Jessica and that you liked our reasonable prices. That being said, we apologize that we missed meeting some of your expectations for a great stay. We appreciate your business and hope you will give us a chance to host you again. Sincerely, Hotel Management 

Business response:

Thank you for selecting our hotel for your trip. We are glad you liked our courteous associates at the front desk and that you had a comfortable stay in your fully-equipped suite. However, we apologize for the hallways being unclean. Your comments are shared with the housekeeping team for review and action. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Sara, we regret your disappointment with the inadequate kitchenware provided and we are sorry this put a damper in your otherwise pleasant experience. We will review with the front desk to ensure we are well-stocked in the amenities we provide. We have also intimated our maintenance team to inspect the AC unit in the room you occupied and take corrective measures. We hope you and your boyfriend will consider staying with us so we can make a favorable impression. Sincerely, Hotel Management