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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs some work Employees were very pleasant and helpful. Rooms were clean, parking was good, quiet location. Our biggest problem was that our key did not work in the door. Nor did the master key. We were promised that it would be repaired the next morning but by the time we checked out three days later it had still not been repaired. This sort of thing is unacceptable. We were able to figure out how to jiggle the door just right so we could open it. The hotel was booked so there were no other rooms available. Better respons... read more
Business response:
Thank you for staying at our hotel and for sharing your concerns. We are glad to read you liked the cleanliness of your room and that our location was perfect for your needs. However, please accept our sincerest apologies for our lack of responsiveness. The service that you described is not typical, and steps have been taken to address the issue. Your concern in regard to the key will be shared with our maintenance team. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel M... read more
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Below average Tv is analog. Breakfast advertised as continental was a few items. Room sticky floor, hair in mattess cover and shower.
Business response:
Thomas, please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Mark, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We hope you will give us another chance to impress you at a future date. Sincerely, Hotel Management
Hotel is not up to standard offerings elsewhere. Beds were nice but that is all. Property is old and tired. TV was dated and furniture in the room was dated.
Business response:
Thank you for taking the time to share your feedback. Although you liked your comfortable bed, we are sorry for not meeting all of your expectations. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Staff was accommodating to desire for a late check out. However, damp towels were awaiting my in the bathroom.
Business response:
Thank you for taking the time to share your feedback. We are pleased you were impressed with our staff, but we are sorry for the inconvenience you experienced in your room. We have shared your concern with our housekeeping team to ensure happy guests is our number one priority. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you so much for staying with us and for your positive review! I will pass this on to the staff and we look forward to being your home away from home again!
Business response:
Thomas, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
There was only 1 pillow on the bed, which was very hard. The bed was hard. Did not get a good nights sleep.
Business response:
Thank you for being a guest at our hotel. Although you liked certain aspects of our hotel, we apologize for the bedding issues you encountered while being here. Your observation has been shared with appropriate individuals in our organization with an effort to improve our future guest experiences. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 4.2 star rating with 752 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.