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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon check in staff was not available, room was very dirty , towels had black spots all over them and the bathtub looked like it never been cleaned.
Business response:
Dear Cody, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address these matters with our team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sin... read more
Staff was very friendly and willing to refund without difficulty when we explained/showed pictures of the room. Carpet was stained. Bathroom couter top was also stained in several spots. Toilet, mirror, and shower was dirty. Some towels were stained. Window curtain broken. Walls were patched & painted with a different color paint, etc, etc.
Business response:
Dear Eunice, thank you for staying with us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be ... read more
The management has gotten much better The management has gotten much better
Business response:
Dear Weston, we are pleased you chose Extended Stay America. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management
This hotel is also a homeless shelter!! I have never stayed in a hotel that was as dirty as this hotel. I paid $180 to stay here. I even took photos of how dirty it was. Not only that I felt unsafe. I did feel comfortable even walking to my car in the parking lot while there!
Business response:
Dear Mollie, thank you for choosing us. Our team is committed to providing all our guests with a clean, comfortable, and safe environment, and we apologize that this is not what you felt. Please know your feedback has been shared with the entire team to ensure we are more diligent in handling our guests. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely,Hotel Management
You get what you pay for. And here you pay for a place that seems to serve as a part time homeless shelter. Dirty. When I turned on shower the tub was so dirty that the dirt swirled around in the tub.
Business response:
Dear Christopher, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
We reserved a room and called ahead, was assured a room was available. No room was available upon arrival. We were put in a room that was out of order. The smoke detector was missing, the tub was peeling, there was a rust spot on the toilet seat and there were drywall patches on the room. The front desk lady checked us into the wrong room so we got a rude knock at our door from the GM. Furthermore there seems to be illegal activities going on Between the other guests.
Business response:
Dear Jamie, please accept our apologies for not meeting your expectations regarding the room you requested. We try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration and regret that you were not entirely satisfied with the quality and condition of our accommodations. Your feedback is being shared with the concerned team for review. We appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving ... read more
Do not go here unless you want to be creeped out! Aweful! The property was not like the one on the website! When we walked in the lobby we were shocked and disgusted,along with other guests! Our rooms were even available and there was only one person working! It was so dirty and felt like a crime scene in a movie! This hotel should not be available to anyone! I got my money refunded!
Business response:
Dear Laurie, thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.