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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We made a reservation and on arrival they did not have a room prepared. Sheets were not on the bed. We were offered the sheets to make the bed ourselves. We left and requested a refund. Lobby area was dirty and receptionist was distracted by personal call. Will never reserve room here again. We were left to find another room at 9:00pm at night.
Business response:
Dear Anne, it was troubling to read about your experience at our hotel. This is not the impression we like our guests to have when selecting our hotel for their lodging needs. It is unusual for us to receive this type of feedback about our services and staff, so we sincerely apologize we let you down. Thank you for sharing your comments, as they will help us improve. We hope you will consider this an isolated incident and allow us a second chance to restore your confidence in us. Sincerely, Hotel Management
This is the worst place Dirty unsafe And crazy reception
Business response:
Dear Bashir, it isn't very pleasant to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
I am a 78y.o. female traveling alone. i was there to celebrate my sister"s 90th birthday at an assissted living facility behind the hotel & did not rent a car. I was told that my reservation as cancelled & they could get me a room a mile away. the whole reason for choosing your hotel was its proximity to my sister without involving a car. I was fortunate that my niece was already there & I could bunk with her it worked but was not ideal. I was very upset and disappointed at my treatment as I had made my reservation more than... read more
Business response:
Dear Sandra, we are sorry for the issues you experienced with your booking. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have a future opportunity to welcome you back for a flawless stay. Sincerely, Hotel Management
Toilet backed up. Went down to the desk and waited 15 minutes for someone to show up. Asked for plunger. Took me 20 minutes to get it unplugged and when it finally did loosen it shot over the edge and soaked my left leg with sewage from my knee to my foot! Big puddle to clean up. I used toilet paper and it immediately turned black. It was obvious the bathroom floor hadn’t been mopped in weeks. Kitchen countertop was filthy. TV had a letter of dust.
Business response:
Dear Darrell, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
Awful! Stayed there for 3 nights while attending a weekend car show. Room was filthy. Trash had not been emptied. When returning to room late there were three people sleeping in the hallway/ second floor. Be aware section 8 housing residents drill here full time too. If able - skip this place
Business response:
Dear Erick, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.