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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia over booked and I’m still yet to receive my refund please reach out to me
Business response:
Dear Canella, we are sorry for the issues you experienced with your reservation. which led to your disappointment. We are looking into the matter to see what went wrong. Unfortunately, for reservations made through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for a resolution. We appreciate your patience and hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
Extended Stay Eagan Friendly greeting, open welcome for small dog we travel with. Entrance and elevator fairly clean, but well worn. Room on 2nd floor, window was open. Tried to close but unable to fully lock. Bedside lamp did not work. Towel racks in bathroom gone. Sheet appeared to be clean. Bed frame leaned and creaked. My allergies went crazy. My guess is someone has been smoking in the room. I would not recommend this hotel.
Business response:
Dear Lisa, thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the warm welcome by our associates. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. We wish you all the best with your travels. Sincerely, Hotel ... read more
It was OK but really not a place I will recommend. It took more than 20 minutes to get someone to check us into the hotel. Apparently they were short staffed but the front desk person is supposed to carry the phone when they leave the area so they can be reached - unfortunately, she did not. The sink in the kitchenette was very dirty. I ran water to clean it and quickly realized it was from the drain backing up into the sink. However the bed was clean and very firm. There was a nice shower, and the bathroom was clean.
Business response:
Dear Joe, thank you for choosing our hotel. We hope you will accept our apologies for the concerns you experienced during check-in. Also, we are sorry for the housekeeping issues you faced during your stay. We will address these concerns to the specific team to improve for future growth. We look forward to seeing you again on your next visit. Sincerely, Hotel Management
Good stay Very good
Business response:
Dear Manuel, thank you so much for your outstanding review. We are glad that everything went well during your stay and that we made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area. Sincerely, Hotel Management
Dirty! No power cord for TV. No shower head. Curtains hanging off the wall. Part of bed cover in a pile in the corner.
Business response:
Dear Tiffany, thank you for the comments. We regret to read that your stay was not perfect as expected. However, we hope you will accept our sincere apologies that maintenance and housekeeping issues inconvenienced you in your room. We will communicate your feedback to the team and ensure that it is rectified. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management
Rooms would have been nice except there was hairs and ashes all over the beds and the previous person put gum and paper towels over the smoke alarms. Its not the worst Ive stayed in, but its definitely not a place I'd go back to unless I was desperate.
Business response:
Michaela, thank you for evaluating your stay at our hotel. We sincerely apologize for not preparing your room before your arrival. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
The room was dirty and smelled wire, there was no tras cans at all and the toilet was clog. The front agent tried to charge more for a room with a refrigerator when the room I booked already had one in it. Nasty experience overall
Business response:
Awa, thank you for your feedback. We apologize for the cleanliness and service issues you encountered. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.