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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in time is after 3, employees were behind schedule so I decided to leave and come back later. I went to my room after being out for about an hour. And it seemed fine until I started looking closer: floor wasn’t vacuumed, bathroom looks like it needs a deep clean. I only stayed one night and just needed a bed and bathroom but I wish they would do a more thorough cleaning job. Also, I didn’t have a remote for the tv, furniture (except for bed) seemed worn out. Great service but cleanliness was eh.
Business response:
Thank you for the feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. Also, we apologize for the cleanliness issue you encountered at your room. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sinc... read more
Over booked, no room for me. Sent me to another Micro and they wouldn't honor my reservation. Both properties were dirty,parking lot had garbage all over them. I was told I could cancel without a charge. I hope so.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, we are sorry for the cleanliness you experienced and regret the inconvenience it caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
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Very good location but probably better choices for not much more money in the area. Place is dirty, people loitering around entrances, dog poop all around the parking lot...
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the cleanliness issue you encountered during your stay. We will discuss this with our housekeeping associates to take corrective actions. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.