Extended Stay America - Minneapolis - Airport - Eagan - South

Business response:

Dear Guest, We sincerely apologize for the inconvenience caused by the elevator not working during your stay. We understand how frustrating and difficult this can be, and we’re actively working to resolve the issue as quickly as possible. Your comfort is important to us, and we appreciate your patience and understanding. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re glad to hear you appreciated the convenience of the nearby shops and restaurants. However, we sincerely apologize for the issues with the elevator, the lack of hot water, and the missed housekeeping during your extended stay. This is certainly not the experience we aim to provide. Your concerns have been noted and will be addressed with our team to improve our service. We hope to have another opportunity to provide you with a much better stay in the future. Sincerely, Ho... read more

Business response:

Dear Guest,Thank you for sharing your review with us. We are pleased to know that you enjoyed our convenient location and found our property clean. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the inconvenience caused. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a more seamless experience.Sincerely,Hotel Management 

Business response:

Dear Guest, We would like to extend our sincere apologies for the experience you encountered during your recent stay. The issues you described are entirely unacceptable, and we fully understand the frustration and disappointment this has caused. Maintaining high standards of cleanliness, comfort, and respectful service is of utmost importance to us, and we regret that we fell short in this instance. Please be assured that your concerns have been duly noted and will be communicated to the relevant teams for prompt resolution.... read more

Business response:

Dear Joseph, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. Your comfort is our priority, and we truly regret that we did not meet your expectations. We appreciate your feedback, as it helps us make necessary improvements. Please consider giving us another chance in the future, and we’ll... read more

Business response:

Dear Patrick, Thank you for sharing your feedback regarding your recent stay with us. We understand the significance of first impressions and recognize that well-maintained accommodations are pivotal in setting the stage for a memorable stay. Therefore, we extend our sincerest apologies for any oversights in the preparation of your room. Your feedback is invaluable to us, and we will address this with our team. We hope to have the opportunity to provide you with a more enjoyable stay in the future, one that reflects the high... read more

Business response:

Dear Lourdes, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve with the immacu... read more