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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting stinky very dirty never coming back again
Business response:
Dear Ryan, Thank you for taking the time to provide feedback. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we hope the opportunity to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Managem... read more
The worst hotel I have stayed at. The check in employee was not welcoming at all. Getting into the elevator to go to our room we were overpowered with the smell of weed and there was trash on the floor. The hallway to our room was full of trash bags and laundry all over the floor. Our room smelled awful. The toilet was dirty, the sheets were stained, and there was a possible blood stain on a lamp shade that had the light fixture inside ripped out. The bed was so uncomfortable. There was no "grab and go" breakfast. The parkin... read more
Business response:
Dear Tim, We were disappointed to read your comments regarding your stay at our hotel. Please accept our apologies, as it is never our intention to disappoint our guests. We want to assure you that the issues you raised do not meet our standards, and we are committed to addressing each of your concerns. Your candid feedback is invaluable to us as we strive to improve the experience for all our guests. We sincerely appreciate your input.Sincerely,Hotel Management
I was getting ready to check out and they kept knocking on my door. I was out by 11:05 AM
Hotel was at good location 10 -15 minutes away from most of the attractions like zoo, mall of America. Rooms were okay, but didn't like the furniture and also hair dryer was not working. Free breakfast was included but when we get to the reception where the breakfast was could not find much.
Business response:
Dear Himanshu, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your feedback is highly valuable to us as it enables us to enhance our guest experience. Your choice of our hotel is greatly appreciated, and we eagerly anticipate your return to enjoy the outstanding experience for which we are renowned.Sincerely,Hotel Management
Dirty dirty dirty shame on extended stay co. No ice machine Furniture in disrepair Carpet filthy Bathroom smells of urine Floor tile cracked and sticky Holes in drapes
Business response:
Dear duane, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
Was good
Business response:
Dear Mignot, Thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area.Sincerely,Hotel Management
Although it’s nice for them to allow pets it’s not good when pets have torn up the chair in your room so you really couldn’t even sit there.. I’m sure they don’t shampoo the carpets in between guests either because the corner of the room smelled like pee. When we first got there we had zero towels and wash clothes so had to go to the front to ask for them.. the kitchen sink constantly dropped.. the bathroom fan was loud and sounded like a race car taking off.. stove and microwave dirty and outdated
Business response:
Dear Debra, We are sorry to hear about the inconvenience you experienced during your stay. Your comfort and convenience are important to us, and we apologize for the disruption this may have caused. We take these matters seriously and are committed to addressing them with the relevant departments. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope to welcome you back in the future and show you the exceptional hospitality you deserve.Since... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.