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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outdated needs fixing
Business response:
Dear Brenda, We would like to express our gratitude for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback has been noted and will be shared with the relevant personnel for prompt action. We eagerly anticipate the opportunity to welcome you back in the near future.Sincerely, Hotel Management
Room was dirty. Floors were sticky, smoke detectors didn't work and had a towel over one of them. Walls need to be painted, windows have duct tape on them. Towels were dirty as well as the shower. Random stains everywhere, food and other garbage under the bed. Overall it needs a deep cleaning.
Business response:
Dear Michelle, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Furthermore, we take safety precautions very seriously and will have our property engineer inspect your guest room. Thank you again for bri... read more
The room smelled. The gal who checked us in wasn’t interested in working or something-she acted like we were bothering her. It took a very long time for hot water. The counters were dirty. However-the bed was so comfortable so we slept fantastic!!
Business response:
Dear Joan, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. All the rooms that were delivered were double-checked, but we are sorry if we missed something in between. Please allow us to check out what went wrong and ensure we are able to handle su... read more
The property was really dirty in the front desk hallways, elevator, the bathroom i found human hair sticky on the tub walls, the service of the staff when i check in very bad attendance
Business response:
Dear Noe, Thank you for letting us know about your stay. Our team is dedicated to delivering exceptional customer service and maintaining pristine, comfortable accommodations for all our guests. Regrettably, we apologize for not meeting our customary standards. Please be assured that we have taken the requisite measures to address your concerns. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
Everything was perfect
Business response:
Dear Victor, We are pleased that you have selected Extended Stay America for your accommodation needs. It is our foremost goal to provide a genuine home away from home experience for all our guests, and we are committed to ensuring that each visitor enjoys a comfortable and relaxing stay. We sincerely appreciate you taking the time to acknowledge our efforts and look forward to the opportunity to welcome you back in the near future.Sincerely,Hotel Management
I booked a three day stay but only stayed one night. Smells so bad, even it’s say no smoking but all we smell was smoke and other
Business response:
Dear Kou, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. Your valuable remarks have already been shared with our housekeeping team for quick review and action. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.