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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was spilled kitty litter with feces at the rear entry/exit of the property for days from guests staying at the hotel. I witnessed staff walk right by, did not clean it up. This was present for the duration of my stay (4 days). All guests needed to smell, look at, walk through this coming in and out. Unacceptable. There was garbage, debris, and Cheez-Its underneath the armchair provided in the room. Aged, dirty, smelly. The bed was well used/soft. The 'breakfast' options were terrible. I will not stay here again.
Business response:
Dear David, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
We was sick hold time mold was in our room and shower. Also the front desk wasn’t nice we told them someone left cat litter waste on the floor by the door to the rooms . Needed new towels when we got there. The ones that was in the room was already used . Nasty room had spots in the bed . Had to sleep in a towel.
Business response:
Dear Tanzenia, Thank you for taking the time to provide feedback about your stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincere... read more
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Our bathroom sink faucet & shower head bith sprayed water all around Room had an odd smell But generally clean & safe hotel at a decent price
Business response:
Dear Brooke, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Please be assured that we take your concerns seriously and will address them with the appropriate team members. Thank you for bringing this to our attention; we apologize for any inconvenience this may have caused and are grateful for your patience. We hope you will revisit for the flawless visit you deserve... read more
Dog was barking up until past midnight in the hotel. Trash were seen in elevator and hallway. The room wasn't clean or tldy. This hotel is not clean.
Business response:
Dear Cheng,Thank you for being our guest and sharing your experience. We regret to hear that you could not have a quiet and relaxing stay. We apologize for the noise and for the frustration this may have caused. We do have a pet policy, so our guests are not disturbed. Please know that for future visits, our front desk is always available to help with concerns like this so you can make the most of your stay. Also, we sincerely apologize for the cleanliness issue you encountered during your stay; we have addressed this with o... read more
It was dirty
Business response:
Dear Amber, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. We hope the opportunity to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.