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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s pretty dingey and honestly kind of scary inside. Like a haunted escape room. Staff was immediately bothered by the fact we had to check in or that we had to change rooms since none of the lights worked in the first room. The men in my travel group were scared of the hotel and trust me they don’t get scared easily. The whole in the bathtub was covered by clear scotch tape so none of us felt comfortable in the bathroom. I wouldn’t be surprised if there were bed bugs but luckily there wasn’t. Definitely kept all our suitca... read more
Business response:
Dear Emilee, Thank you for providing your valuable feedback. Our endeavor is to ensure that our guests experience a clean and comfortable environment with well-maintained facilities. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibilit... read more
HORRIBLE CIGARETTE SMELL HORRIBLE cigarette smell. SO strong!! Cigarette smell is one of my migraine triggers, so I’ve been sick since last night (stayed one night and checked out right away this morning). I can handle staying at a run down looking place, which this was, but the potent cigarettes is unacceptable.
Business response:
Dear Ashley, Thank you for staying with us and sharing your review. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are truly disappointed this was not your experience and sincerely apologize for the inconvenience caused. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management
Good
Fully inspect rooms before accepting them. After we were settled in our 2nd floor room, we discovered that a lamp was already broken, and one of the windows could not be closed completely (during temps of 28 - 38*F). A half-inch gap remained. Also, the dripping faucet & drain of our kitchenette was annoying for the light sleeper. . . Their cheerful maintainence people came promptly the first morning. They fixed the lamp, cracked the UPPER pane of the stuck window, and had no parts for repairing the dripping faucet. After our... read more
Business response:
Dear Mark, Thank you for sharing your great rating and also your valuable feedback about your recent stay with us. We would like to apologize for the issues you had during your stay with us. Please know that we take your comments to heart, and we will be taking steps to address these concerns. It is our goal to continually improve, and we hope you will consider staying with us again in the future. We would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Hotel Management
All good
Business response:
Dear Box,Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon. Sincerely,Hotel Management
only good thing was ,that it was close to sopping and restaurants. i woke up bitten by bugs, the room was dirty, and not maintained. Many broken things.
Business response:
Dear Dovile, We deeply regret the distressing experience you encountered during your recent stay. Your feedback is incredibly valuable to us, especially when it comes to maintaining a safe and clean environment for our guests. To address the issue, we are taking immediate action, including thorough inspections and treatments by professional exterminators. In addition, we are carefully reviewing our housekeeping procedures to ensure that our rooms consistently meet the highest standards of cleanliness. Our goal is to provide ... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.