Extended Stay America - Minneapolis - Airport - Eagan - South

Business response:

Dear Mikayla, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Manag... read more

Business response:

Dear Christopher, Thank you for the valuable feedback. We are so sorry for the issues you had during your recent visit to our hotel. Our housekeeping team works hard to keep the area clean and fresh, including the room, but we regret this was not your experience. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management 

Business response:

Dear William, Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Karen, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management 

Business response:

Dear Tyre, Thank you for taking the time to provide your feedback. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Manage... read more