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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE CIGARETTE SMELL HORRIBLE cigarette smell. SO strong!! Cigarette smell is one of my migraine triggers, so I’ve been sick since last night (stayed one night and checked out right away this morning). I can handle staying at a run down looking place, which this was, but the potent cigarettes is unacceptable.
Business response:
Dear Ashley, Thank you for staying with us and sharing your review. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are truly disappointed this was not your experience and sincerely apologize for the inconvenience caused. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management
Fully inspect rooms before accepting them. After we were settled in our 2nd floor room, we discovered that a lamp was already broken, and one of the windows could not be closed completely (during temps of 28 - 38*F). A half-inch gap remained. Also, the dripping faucet & drain of our kitchenette was annoying for the light sleeper. . . Their cheerful maintainence people came promptly the first morning. They fixed the lamp, cracked the UPPER pane of the stuck window, and had no parts for repairing the dripping faucet. After our... read more
Business response:
Dear Mark, Thank you for sharing your great rating and also your valuable feedback about your recent stay with us. We would like to apologize for the issues you had during your stay with us. Please know that we take your comments to heart, and we will be taking steps to address these concerns. It is our goal to continually improve, and we hope you will consider staying with us again in the future. We would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Hotel Management
only good thing was ,that it was close to sopping and restaurants. i woke up bitten by bugs, the room was dirty, and not maintained. Many broken things.
Business response:
Dear Dovile, We deeply regret the distressing experience you encountered during your recent stay. Your feedback is incredibly valuable to us, especially when it comes to maintaining a safe and clean environment for our guests. To address the issue, we are taking immediate action, including thorough inspections and treatments by professional exterminators. In addition, we are carefully reviewing our housekeeping procedures to ensure that our rooms consistently meet the highest standards of cleanliness. Our goal is to provide ... read more
Shower was disgusting, blood on shower curtain, overall condition of bathroom was dirty. Mattress felt broken and concave. leaky faucet in kitchenette to hear dripping all night. Brown liquid on walls by TV. Staff was friendly. Parking convenient. Overall wouldn’t recommend for cleanliness.
Business response:
Dear Mikayla, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Manag... read more
The room was quite dirty. There was a smell of cigarettes in the room. The towels looked like they were still dirty.
Business response:
Dear Christopher, Thank you for the valuable feedback. We are so sorry for the issues you had during your recent visit to our hotel. Our housekeeping team works hard to keep the area clean and fresh, including the room, but we regret this was not your experience. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,410 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.