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Extended Stay America - Minneapolis - Airport - Eagan - South
- Hotels
- Eagan, MN
About this business
Location details
3384 Norwest Ct., Eagan, MN, 55121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy, Dirty, Smelly room. The room was filthy dirty, and it smelled like smoke. The hallways smelled as well. The building was filthy dirty, and I wish I had chosen a different hotel. Also no cable TV.
Business response:
Denelle, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to... read more
The faucet of the bathtub had been dripping since we stepped in the room. The table was crappy.
Business response:
Daniel, thank you for posting a review of your stay. We sincerely apologize for the maintenance issues you encountered in your room. We appreciate you bringing these issues to our attention, and we want to let you know our engineering team is already working to address the problems you mentioned. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Don’t Go Plastic bag over smoke detector. Peephole in door was plunged up poop still in toilet room service only once a week
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Very comfortable bed, nice facility and very friendly staffs
Business response:
Sam, thank you for sharing your nice comments regarding your stay with us at Extended Stay America. It's great to know you were happy with your suite and other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay. We look forward to welcoming you back for another stay! Sincerely, Hotel Management
Close to airport. Price is nice. Bed was.comfortable.
Business response:
Thank you for choosing Extended Stay America. We are thrilled to know you loved our ideal location easy access to the airport and that you found us to be a good value. We appreciate your business and hope to welcome you back in the future. Sincerely, Hotel Management
I would stay here again. Great location in Eagan, MN. Nice to have the king bed and a regular stove and refrigerator for a week stay. Bathroom and shower were very good. Smelled like cigarettes, but an excellent value and comfortable residence with ample room to work and rest.
Business response:
William, thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is wonderful to read you not only enjoyed our excellent accommodation and convenient location, but you found us to be a great value. We are thrilled to share your feedback with the team as they love to hear nice comments from our guests. It was a pleasure having you stay with us and we hope you will choose us again! Sincerely, Hotel Management
Supposed to be a none smoking room but the entire floor itself smelled like cigarette not once did I see a housekeeper.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you and your family soon. Sincerely, Hotel Management
Basic accommodation at reasonable rate Good location for my purposes, and close to a couple of shopping centers. Common areas were "well-used" and could use a freshening-up. Room was basic, but clean and comfortable. The room carpet needs replacing, or at least a good shampoo. WiFi was good.
Business response:
Warren, thank you for choosing to stay with us. We're glad to know our location was ideal for your needs and that overall you had a pleasant time with us. We appreciate yourvaluable feedback and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Eagan - South
How is Extended Stay America - Minneapolis - Airport - Eagan - South rated?
Extended Stay America - Minneapolis - Airport - Eagan - South has a 3 star rating with 1,418 reviews.
When is Extended Stay America - Minneapolis - Airport - Eagan - South open?
Extended Stay America - Minneapolis - Airport - Eagan - South is open now. It will close tomorrow at 12:00 a.m.