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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was easy between st. Paul and Minneapolis
Business response:
Thank you for the great review. We are glad our location was especially convenient for you during this stay.
Brand New!! The hotel is brand new and the staff are working on getting things where they need to be but overall great place to stay!
Business response:
Thank you for the terrific comments AND thank you for staying with us!
Business response:
Thank you for the top rating. We're so glad you had a great stay with us. #WoodSpringGreatStay
Great place for long term. It would be nice if they had better way to check in after hours
Business response:
We are so glad you had a great stay with us. Thank you for the feedback about the check-in process. We appreciate hearing from you.
Horrible stay I will not be back
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn that your visit did not meet your expectations. Your experience is not reflective of the standards we aim to maintain, and we regret any inconvenience caused during your stay. Please know that your comments will be shared with the management team for attention. We value your input and hope for the opportunity to provide a better experience in the future. Sincerely Hotel Management
Walked into the room and it was not clean. Condition of the room was very run down. Rooms do not look anything like the pictures. Hallways smelt like marjuana.
Business response:
Dear Sarah, Thank you for sharing your feedback. We sincerely apologize that your accommodations did not meet your expectations and for the discomfort you experienced. The concerns you mentioned regarding cleanliness and room condition have been shared with our management team for attention. We understand how disappointing it must have been to encounter these issues upon arrival, and we regret the frustration caused. Your comments are invaluable in helping us identify areas needing improvement to enhance future guest experie... read more
I asked for a refund and left the hotel. Room smelled badly of cat urine and sheets were not clean. Photos online are not a true picture of what the hotel or room looked like. Very run down room.
Business response:
Dear Jessie, Thank you for sharing your experience. We sincerely apologize for the condition of the room and the discomfort it caused during your stay. The issues you described regarding cleanliness and overall appearance are not reflective of the standards we aim to maintain, and your feedback has been shared with our management team for review. We understand how upsetting this situation must have been and regret that it led to your early departure. Kindly allow us some time to look into this situation. Your patience and un... read more
Parking worked.,no breakfast available @6:30am
Business response:
Dear Adam, We apologize that breakfast was not available at the time you arrived, as we understand how important this amenity can be for guests starting their day. We appreciate you bringing this to our attention. It’s good to hear that parking was convenient for you. Your feedback is valuable, and we will use it to improve our services. Thank you for sharing your experience, and we hope to have the opportunity to provide a more seamless and satisfying stay in the future. Sincerely, HotelManagement
Tried calling the property a number of times from the airport and no one ever answered the phone.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for…. We are so sorry for disappointing you.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.