Extended Stay America - Minneapolis - Airport - Mendota Heights

Business response:

DearKevin, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We take your feedback seriously and will make the necessary improvements to provide the best possible service. Furthermore, your valuable input regarding our breakfast offerings will be shared with our leadership team to identify opportunities for enhancement. We would welcome the opportunity to host you again and to provide you with the exceptional stay t... read more

Business response:

Dear Erich, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Our front desk team is always here to assist and ensure you enjoy your stay. Never hesitate to speak to them. We hope to welcome you back and provide the quality stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Veronica, We apologize for the room's cleanliness issue and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we are truly sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. The smell issue and breakfast experience you had are unacceptable and not reflective of the standards we aim to uphold. Please accept our apologies for the problems you encountered during your stay. We will address these concerns with our staff to ensure that proper training and support are in place to improve their professionalism and responsiveness. Your feedback is invaluable as it helps us identify and correct improvement areas. Please consider giving us another opportun... read more

Business response:

Dear Katelyn, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management 

Business response:

Dear Dematros, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your comments. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management