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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We booked to stay for our niece’s birthday. I’ve never stayed at an extended stay but this one was rather filled with
Business response:
Dear Guest, Thank you for your feedback. We are sorry your experience did not meet expectations. We appreciate you taking the time to share your thoughts and hope for the chance to improve your impression in the future. Sincerely, Hotel Management
My boyfriend and I had to fly back to Minnesota after getting into a hit and run in Denver, CO. We had a late night flight and didn’t get in until 2am, we chose to book this hotel because the check in end time had no end and the front desk was supposed to be 24/7. When we arrived we went to the front desk but the doors were locked and lights were off we had dialed on the phone in the small waiting area and still no one picked up. We wait 45 minutes until someone finally came to the front to help us get our keys but the card ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We’re truly sorry for the inconvenience and frustration you and your boyfriend encountered, especially after such a difficult situation. A delayed check-in and lack of communication are not the standard we aim to uphold, and we sincerely apologize for the lack of follow-up regarding your concerns. Your feedback has been shared with the appropriate team for review, and we hope to regain your trust in the future. If there's anything more we can do to assist you, please reach o... read more
Horrible! Would not recommend staying. This is a hotel that also houses families, room next to us had multiple kids screaming and bouncing off the walls. Receptionist told us there was more that 4 kids in the room and had been staying there for awhile. They moved us to a queen room, no coffee maker, no hair dryer, marijuana on the bathroom floor, bed made with sheets sideways…hotel smells of cigarettes… horrible stay… do not recommend. Only pleasant thing was the receptionist.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We’re truly sorry about the multiple issues you encountered during your stay, from the noise levels and room cleanliness to the lack of amenities. This is not the standard we strive to provide. We appreciate your kind words about our front desk staff and will share that feedback with them. Your concerns have been noted and will be addressed with the appropriate teams to improve future guest experiences. We hope you’ll consider giving us another chance to mak... read more
Disappointed :( Sad. The employees were talking (right in front of my sister and I) about me booking on Hotels.com and put us in a room that was in poor condition, because we paid a lower rate. The sheets and pillow cases were not changed, you could smell perfume on them.
Business response:
Dear Stacy, Thank you for your feedback about your recent stay with us. We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Ronnie the GM is out to make money. Stay away. I was given 2 rooms that were both dirty, not cleaned properly. Pillows on the couch with no pillow cases. Bed used. Crap on the floor. In the end the nice guy at the front desk went to look for a clean room himself. He check 8 more rooms that the system said was clean, none were. In the end I had to go elsewhere. Management, do better. Check when your cleaners say rooms are clean. Nobody is getting a bonus when you can’t get a clean room for your customers. Cleaners, stop lying... read more
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered and understand how frustrating this must have been. Your experience does not reflect our usual standards, and we are addressing these concerns with our housekeeping team to ensure better room readiness. We’re glad to hear that Nate provided exceptional service, and we’ll make sure to recognize his efforts. We appreciate your input and hope to provide a much-improved stay in the future. Sincerely,Hotel Management
Don’t stay here! The room stunk like cigarettes, bed seemed to be just on top of a pull out frame, receptionists were rude and unwelcoming.
Business response:
Dear Janina, We truly regret to hear about the challenges you encountered and apologize for the frustrations caused. The concerns you outlined, including the overwhelming smoke smell and beds, are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can enhance our accommodations and services. Furthermore, we are sorry to hear about the unpleasant interactions at the front desk. Your feedback will be reviewed with the team members to see what went wrong. We take these mat... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 889 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.