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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed :( Sad. The employees were talking (right in front of my sister and I) about me booking on Hotels.com and put us in a room that was in poor condition, because we paid a lower rate. The sheets and pillow cases were not changed, you could smell perfume on them.
Business response:
Dear Stacy, Thank you for your feedback about your recent stay with us. We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love to provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
Ronnie the GM is out to make money. Stay away. I was given 2 rooms that were both dirty, not cleaned properly. Pillows on the couch with no pillow cases. Bed used. Crap on the floor. In the end the nice guy at the front desk went to look for a clean room himself. He check 8 more rooms that the system said was clean, none were. In the end I had to go elsewhere. Management, do better. Check when your cleaners say rooms are clean. Nobody is getting a bonus when you can’t get a clean room for your customers. Cleaners, stop lying... read more
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered and understand how frustrating this must have been. Your experience does not reflect our usual standards, and we are addressing these concerns with our housekeeping team to ensure better room readiness. We’re glad to hear that Nate provided exceptional service, and we’ll make sure to recognize his efforts. We appreciate your input and hope to provide a much-improved stay in the future. Sincerely,Hotel Management
Don’t stay here! The room stunk like cigarettes, bed seemed to be just on top of a pull out frame, receptionists were rude and unwelcoming.
Business response:
Dear Janina, We truly regret to hear about the challenges you encountered and apologize for the frustrations caused. The concerns you outlined, including the overwhelming smoke smell and beds, are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can enhance our accommodations and services. Furthermore, we are sorry to hear about the unpleasant interactions at the front desk. Your feedback will be reviewed with the team members to see what went wrong. We take these mat... read more
Not safe
Business response:
Dear Masthan, Thank you for taking the time to share your valuable feedback. Please know that the comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. We assure you that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management
Our room and lobby reeked of cigarette smoke. Unfortunately the other guests were loud and playing music until 2am. We had very little sleep.
Business response:
Dear Barbara, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations and regret the noise issues you experienced. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. We value your patience and would like to emphasize that our front desk staff is always available to ensure your stay is as comfortable as possible.... read more
When I arrived at 1am they proceeded to tell me that there isn't any rooms available that they were way over booked so was not happy me and wife and dog had to sleep in car because the other hotels in area wouldn't let us check in because of the time. So that was my experience with extended stay hotels
Business response:
Dear Rick, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Despite our rigorous efforts, unforeseen circumstances can occasionally result in an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to have to we... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.