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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not fall for the free breakfast claim. No food! This hotel advertised having a free on the go breakfast so I chose this instead of comparable options. They did not have and breakfast food available or offered to me and other guests. I will never stay at an Extended Stay America hotel again.
Business response:
Dear Dan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Its a bed real close to the airport. Thats the draw. Room kinda stanky, bed sheets and blankets were stained, they make you take your own trash out(signs everywhere threatening a fine if you don't), moldy bathroom ceiling, towels looked pre-used and folded again (definite booger on the facecloth), frequent drug use outside the lobby and im pretty sure i heard someone beating on their spouse in the room across, was surprised i didnt find any bugs but reading other reviews I'm sure i only missed them by a few weeks. Front desk... read more
Business response:
Dear Shane, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Just awful, sleezy people hanging around, bad smell in the room, drawer was broken and another missing from dresser. Bed spread was stained with brown spots. I did not stay here.
Business response:
Dear Tamara, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We are grateful for your patience and hope you will stay with us again for the flaw... read more
This place was a huge disappointment and totally not what I expected. Learned after checking in that this is a live-in type of place. People stay here for weeks, months, and up to years! The building smells filthy, the rooms are as basic as can be. This place is NOT worth the money that I paid, which was well over $100/night. I am extremely dissatisfied that I paid so much for the worst “hotel” I’ve ever been to in my life. People are loud here and it feels unsafe everywhere (ghetto is the term to describe this place). If I ... read more
Business response:
Dear Pa Nhia,Thank you for choosing us. We regret the problems you suffered during your time with us. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Your feed... read more
Cockroaches in our room. Horrible!
Business response:
Dear Bobbi, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all the necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We apologize for any inconvenience you may have experienced and hope you will consider giving us another chance to provide you w... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.