Extended Stay America - Minneapolis - Airport - Mendota Heights

Business response:

Dear Masthan, Thank you for taking the time to share your valuable feedback. Please know that the comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. We assure you that we maintain round-the-clock security on our premises to ensure the safety of all our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management 

Business response:

Dear Barbara, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations and regret the noise issues you experienced. Please be assured that we have taken your concerns seriously and have communicated them to our housekeeping team for a thorough review and appropriate action. We value your patience and would like to emphasize that our front desk staff is always available to ensure your stay is as comfortable as possible.... read more

Business response:

Dear Rick, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Despite our rigorous efforts, unforeseen circumstances can occasionally result in an overbooked situation. Please be assured that we are treating this matter with the utmost seriousness and are proactively addressing these concerns to mitigate the likelihood of recurrence. We hope to have to we... read more

Business response:

DearKevin, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We take your feedback seriously and will make the necessary improvements to provide the best possible service. Furthermore, your valuable input regarding our breakfast offerings will be shared with our leadership team to identify opportunities for enhancement. We would welcome the opportunity to host you again and to provide you with the exceptional stay t... read more

Business response:

Dear Erich, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Our front desk team is always here to assist and ensure you enjoy your stay. Never hesitate to speak to them. We hope to welcome you back and provide the quality stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Veronica, We apologize for the room's cleanliness issue and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we are truly sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management