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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average, for an extended stay hotel Fairly average hotel. Note that it is an extended stay hotel in an airport district, so no amenities in the rooms like coffee maker. There is a small stove, but no utensils or plates, you would need to provide them yourself. They give you a small bar of soap, but no shampoo etc.
Business response:
Thank you for your review and helpful descriptions of our hotel. We are glad you enjoyed a good stay with us and that our accommodations meet your needs. Our goal is to provide guests with a hospitable environment that is affordable, clean, and simple and we are pleased that we delivered for you.
Business response:
We appreciate the incredible rating! Thank you!!
Location was easy between st. Paul and Minneapolis
Business response:
Thank you for the great review. We are glad our location was especially convenient for you during this stay.
Brand New!! The hotel is brand new and the staff are working on getting things where they need to be but overall great place to stay!
Business response:
Thank you for the terrific comments AND thank you for staying with us!
Business response:
Thank you for the top rating. We're so glad you had a great stay with us. #WoodSpringGreatStay
Great place for long term. It would be nice if they had better way to check in after hours
Business response:
We are so glad you had a great stay with us. Thank you for the feedback about the check-in process. We appreciate hearing from you.
Had a long wait at check-in just for someone to show up at the desk (no 'be back soon' or 'for service... ' message around). Went out the first night and came back and my key didn't work, wasted more time getting that fixed (but the desk person was accessible & dedicated to getting it right). Light under the microwave was burned out. Casters on the shower sliding door were worn and difficult to move. Toilet consistently making noise throughout the stay. Breakfast was disappointing, coffee typically all out. Coffee maker prov... read more
Business response:
Dear Guest, We regret that several aspects of your visit did not meet your expectations, and we sincerely apologize for the inconvenience. We always aim to provide a welcoming experience along with properly functioning amenities, and it is clear we fell short in consistency. Your comments will be shared with our team to improve responsiveness, preventive maintenance, and the property's overall presentation. At the same time, we truly appreciate you recognizing the helpfulness of certain team members, the convenience of the l... read more
Checked back out after about an hour. Place was disgusting. Could hear all the other guests around us because the walls are so thin. Bathroom light was broken. Toilet wouldn’t flush. Stains on the beds.
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Tried calling the property a number of times from the airport and no one ever answered the phone.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for…. We are so sorry for disappointing you.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 889 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.