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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Room was horibble. No carpet in the room.
Business response:
Dear Danijela, We are very sorry to hear that your accommodations did not meet your expectations. It is disappointing to learn that the condition of the room affected your overall experience, as providing a comfortable and welcoming environment is a top priority. Your feedback regarding the flooring and general room setup is appreciated and will be shared with our team to guide future improvements. We regret the discomfort this caused and value you taking the time to share your thoughts. We hope for the opportunity to provid... read more
Unfriendly, room stunk, and a low rate property.
The parking lot is jam full of work trucks, the entrance to the building was difficult to find because it's not especially welcoming and is unmarked, the overall feeling is that the property must be unsafe because of the level of security precautions. It's good to have security precautions but there's a feeling there of Some of the extended stay guests might not be the best neighbors. Hard to put a finger on it but overall the property is just not well cared for. It's minimal. And the night we arrived we got a fourth floor r... read more
We booked to stay for our niece’s birthday. I’ve never stayed at an extended stay but this one was rather filled with
Business response:
Dear Guest, Thank you for your feedback. We are sorry your experience did not meet expectations. We appreciate you taking the time to share your thoughts and hope for the chance to improve your impression in the future. Sincerely, Hotel Management
My boyfriend and I had to fly back to Minnesota after getting into a hit and run in Denver, CO. We had a late night flight and didn’t get in until 2am, we chose to book this hotel because the check in end time had no end and the front desk was supposed to be 24/7. When we arrived we went to the front desk but the doors were locked and lights were off we had dialed on the phone in the small waiting area and still no one picked up. We wait 45 minutes until someone finally came to the front to help us get our keys but the card ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We’re truly sorry for the inconvenience and frustration you and your boyfriend encountered, especially after such a difficult situation. A delayed check-in and lack of communication are not the standard we aim to uphold, and we sincerely apologize for the lack of follow-up regarding your concerns. Your feedback has been shared with the appropriate team for review, and we hope to regain your trust in the future. If there's anything more we can do to assist you, please reach o... read more
Horrible! Would not recommend staying. This is a hotel that also houses families, room next to us had multiple kids screaming and bouncing off the walls. Receptionist told us there was more that 4 kids in the room and had been staying there for awhile. They moved us to a queen room, no coffee maker, no hair dryer, marijuana on the bathroom floor, bed made with sheets sideways…hotel smells of cigarettes… horrible stay… do not recommend. Only pleasant thing was the receptionist.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We’re truly sorry about the multiple issues you encountered during your stay, from the noise levels and room cleanliness to the lack of amenities. This is not the standard we strive to provide. We appreciate your kind words about our front desk staff and will share that feedback with them. Your concerns have been noted and will be addressed with the appropriate teams to improve future guest experiences. We hope you’ll consider giving us another chance to mak... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.