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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells like smoke all over the hotel, breakfast was included but breakfast was not provided because staff lost the key, staff has no good customer service all staff were rude.
Business response:
Dear Guest, Thank you for sharing your experience. The smell issue and breakfast experience you had are unacceptable and not reflective of the standards we aim to uphold. Please accept our apologies for the problems you encountered during your stay. We will address these concerns with our staff to ensure that proper training and support are in place to improve their professionalism and responsiveness. Your feedback is invaluable as it helps us identify and correct improvement areas. Please consider giving us another opportun... read more
The room was not clean, it smelled like smoke and pee.
Business response:
Dear Katelyn, Thank you for being our guest. We sincerely apologize for not fulfilling our commitment to providing clean and fresh accommodations during your stay. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We appreciate your feedback and hope we serve you again.Sincerely,Hotel Management
Terrible
Business response:
Dear Dematros, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your comments. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
Do not fall for the free breakfast claim. No food! This hotel advertised having a free on the go breakfast so I chose this instead of comparable options. They did not have and breakfast food available or offered to me and other guests. I will never stay at an Extended Stay America hotel again.
Business response:
Dear Dan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Its a bed real close to the airport. Thats the draw. Room kinda stanky, bed sheets and blankets were stained, they make you take your own trash out(signs everywhere threatening a fine if you don't), moldy bathroom ceiling, towels looked pre-used and folded again (definite booger on the facecloth), frequent drug use outside the lobby and im pretty sure i heard someone beating on their spouse in the room across, was surprised i didnt find any bugs but reading other reviews I'm sure i only missed them by a few weeks. Front desk... read more
Business response:
Dear Shane, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Just awful, sleezy people hanging around, bad smell in the room, drawer was broken and another missing from dresser. Bed spread was stained with brown spots. I did not stay here.
Business response:
Dear Tamara, Thank you for evaluating your stay with us. At our establishment, we are committed to delivering exceptional service and upholding pristine and comfortable lodgings within a secure environment for our esteemed guests. Therefore, we extend our sincere apologies for any dissatisfaction encountered during your recent stay. Please rest assured we will review this with our team to prevent similar concerns from impacting future guests. We are grateful for your patience and hope you will stay with us again for the flaw... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 889 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.