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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was denied a room even though i paid in full
Business response:
Dear Sherriann, Thank you for sharing your feedback on your recent visit. We apologize for any inconvenience you experienced due to not receiving the room you booked. This does not align with our usual standard. Although we cannot speak on behalf of the agent who assisted you with your reservation, we apologize for any inconvenience and frustration this must have caused. Your satisfaction is important to us; we strive to provide excellent service. We appreciate your understanding and hope to have the opportunity to accommoda... read more
We booked this hotel very late, but it let me complete the booking process. We drive an extra 15 miles to get there only to be told that the night audit had already started and he couldn't check us in, I would be refunded what I was charged. Obviously upset I left to the parking lot, then went back in and he said audit only takes about an hour and he could check us in after that. But since it would be considered an early check in they would charge me $10 for every hour before normal check-in time, mind you this was at 2am. W... read more
Business response:
Dear Chris, Thank you for choosing us and sharing your thoughtful review. We sincerely apologize for the inconvenience you experienced with your check-in at our hotel. It's disappointing to learn about the confusion and frustration you encountered upon arrival, and we understand how frustrating it must have been after a long drive. Please know that this is not indicative of our usual service standards. We appreciate your feedback and will use it to ensure a smoother experience for our guests in the future. We hope you will g... read more
I didn’t even get to check in, they said they were full/booked. I hope to get my money back!
Business response:
Dear Kacy, It is never our intention to disappoint our guests. We are sorry for the difficulties you experienced with your reservation. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Manage... read more
The first night was traumatic due to a fight next room. There was no telephone in the room and it was horrible as the people slammed doors yelled and bangs on walls.
Business response:
Dear Ofra, Thank you for sharing your experience. We sincerely apologize for the disturbance during your first night and the inconvenience caused by the absence of an in-room phone. This falls below the standard we aim to uphold. Your comfort is our priority, and we regret any inconvenience. We are actively addressing this matter and implementing measures to enhance security and communication. Your feedback is crucial, and we hope you'll consider giving us another opportunity to provide a more pleasant and peaceful stay in t... read more
Desk clerk was screaming at someone on the phone about a bill and there was no one at front desk to cover her.
Business response:
Dear Karla, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing the excellent service we strive for daily. This is not the standard we strive for, and we understand how frustrating this must have been for you. We will review this instance with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. We hope you will consider giving us a second chance to provide you with th... read more
If you advertise having kitchen supplies, coffee maker pots pans etc you should have enough of them for every room. I request ed it before arriving and never received them.
Business response:
Dear Jennifer, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Your comments will be discussed with the concerned individuals to ensure we consistently deliver our service. We value your business and hope to welcome you back soon.Sincerely,Hotel Man... read more
They had roaches
Business response:
Dear Stacy, We apologize for the presence of roaches during your stay. Your experience is important to us, and we're committed to promptly addressing and resolving pest-related issues. Our team is taking steps to ensure a more comfortable and pest-free environment for all guests. Thank you for bringing this to our attention, and we hope you'll consider giving us another opportunity to provide a positive and enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.