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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways and elevator grossly dirty. Room not vacuumed. Desk agent was nice and tried to be helpful.. my impression property way understaffed.
Business response:
Dear W, Thank you for sharing your feedback. We appreciate your kind words about our desk agent. However, we apologize for any inconvenience caused by the cleanliness issues you encountered. Rest assured, we are addressing these concerns to enhance the overall experience for our guests. Your understanding and patience are valued. We value your insights and hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
had room reserved and paid for in advance ... got to motel and was told they had no rooms ... they would not help find another motel in area or anything .... then they did not want to give refund and had to fight with them for few days on phone to get money back do not waste time with them poor deal
Business response:
Dear Jeffrey, We deeply regret the inconvenience you experienced during your recent reservation. This situation is far from our standard of service, and we sincerely apologize for the frustration it caused. Rest assured, we will address these concerns to ensure a smoother experience for our guests. We appreciate your patience in the refund process and understand the importance of a timely resolution. Your feedback is instrumental in helping us make necessary improvements, and we hope to have the opportunity to regain your tr... read more
COCKROACH ROACHES
Business response:
Dear Erik, Thank you for choosing us and for taking the time to leave your feedback. We are sorry about the issue in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Cockroaches in the room
Business response:
Dear Elsie, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
No room service.
Business response:
Dear Kingston, We sincerely apologize for any inconvenience you experienced during your stay. Our goal is to ensure a comfortable and pleasant stay for all our guests, and it's evident that we fell short of your expectations. We offer housekeeping service once a week for guests staying more than eight nights. However, for your convenience, we're more than happy to provide additional housekeeping services as frequently as you'd like for a small additional fee. We hope you will consider giving us another chance to make it up t... read more
Weird place!!!!! Would not recommend hotel, cleanliness was ok, but you have to ask for a coffee maker, but they have no coffee, asked for pillows, they have none, asked for towels, they have none… kitchenette in room but no silverware, no dishes, nothing, and when asking front desk got to listen to them rummage through silverware for literally 10 mins to be given 2 forks, 1 butter knife, 1 spoon, 1 soup spoon. And 2 coffee cups for the coffee they do not provide. No hairdryer in bathroom. Weird place and will never stay aga... read more
Business response:
Dear Christie, We are genuinely sorry to learn about the less than satisfactory experience you had during your recent visit. Your comments regarding the in-room amenities are greatly appreciated, as they help us identify areas for improvement. We apologize for any confusion on our part regarding the amenities at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. We will address these matters internally to ensure the welcoming envir... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.