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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was a huge disappointment and totally not what I expected. Learned after checking in that this is a live-in type of place. People stay here for weeks, months, and up to years! The building smells filthy, the rooms are as basic as can be. This place is NOT worth the money that I paid, which was well over $100/night. I am extremely dissatisfied that I paid so much for the worst “hotel” I’ve ever been to in my life. People are loud here and it feels unsafe everywhere (ghetto is the term to describe this place). If I ... read more
Business response:
Dear Pa Nhia,Thank you for choosing us. We regret the problems you suffered during your time with us. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Your feed... read more
Cockroaches in our room. Horrible!
Business response:
Dear Bobbi, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all the necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We apologize for any inconvenience you may have experienced and hope you will consider giving us another chance to provide you w... read more
I was denied a room even though i paid in full
Business response:
Dear Sherriann, Thank you for sharing your feedback on your recent visit. We apologize for any inconvenience you experienced due to not receiving the room you booked. This does not align with our usual standard. Although we cannot speak on behalf of the agent who assisted you with your reservation, we apologize for any inconvenience and frustration this must have caused. Your satisfaction is important to us; we strive to provide excellent service. We appreciate your understanding and hope to have the opportunity to accommoda... read more
We booked this hotel very late, but it let me complete the booking process. We drive an extra 15 miles to get there only to be told that the night audit had already started and he couldn't check us in, I would be refunded what I was charged. Obviously upset I left to the parking lot, then went back in and he said audit only takes about an hour and he could check us in after that. But since it would be considered an early check in they would charge me $10 for every hour before normal check-in time, mind you this was at 2am. W... read more
Business response:
Dear Chris, Thank you for choosing us and sharing your thoughtful review. We sincerely apologize for the inconvenience you experienced with your check-in at our hotel. It's disappointing to learn about the confusion and frustration you encountered upon arrival, and we understand how frustrating it must have been after a long drive. Please know that this is not indicative of our usual service standards. We appreciate your feedback and will use it to ensure a smoother experience for our guests in the future. We hope you will g... read more
I didn’t even get to check in, they said they were full/booked. I hope to get my money back!
Business response:
Dear Kacy, It is never our intention to disappoint our guests. We are sorry for the difficulties you experienced with your reservation. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 889 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.