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Extended Stay America - Minneapolis - Airport - Mendota Heights
- Hotels
- Mendota Heights, MN
About this business
Location details
1380 Northland Dr, Mendota Heights, MN, 55120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont Stay Here!! Very dissapointed. Checked in, went to our room and turned back around and informed them that we would not be staying. The elevator was filthy, the floor we were supposed to be staying on smelled like weed, there was dirt and hair and fuzz on our reserved room's floor. We were getting away for the weekend with our 11 month old and cant have him crawling around picking things off the floor our whole stay, not to mention smelling weed. The receptionist said that he would contact his manager and they would get ... read more
Business response:
Thank you for sharing the details of your stay, Adam. Please accept our sincerest apologies for the problems you faced during your time with us. We can certainly understand your level of frustration and apologize that we fell short in these areas. We are always looking for ways to grow and improve and will use your feedback to do just that. Best wishes in your future travels.
A bit disappointing Very loud after 11pm. A little dirty. No one at the front desk at night.
Business response:
Hello Sarah. Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Terrible customer service, rude and not welcoming. Room was clean, but little things like floor molding strip peeling off and few amenities. Very basic hotel but we were only staying 1 night so Ok. Plenty of parking. You don't feel welcome here...benches out front labeled "do not sit here", clerk didn't acknowledge us standing there, and walked away mid checkin without explanation, insisted in ID from everyone in party, not just the person checking in, etc. But location is convenient to airport. I wouldn't stay again, there ... read more
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
There was cockroaches and bed bugs and they would not refund my money it was the worst experience of my life
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor for immediate action and resolve.
Difficult to check in after 10:30pm. No one for checking out before 11am. Hallway smelled like feet and stairway smelled like weed.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and having to wait for service at the reception desk along with the unpleasant odors, Ricky. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you and will make sure that we address this with our front desk team for proper action and resolve.
Common areas need to be cleaned up I've stayed at other Woodspring Suites properties. Room was what I expected, but the general cleanliness in the lobby, hallways, elevator and stairwells was awful. My sister and niece moved to a different hotel because their room was also dirty.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations because of the cleanliness, and we will address this with our team for improvement. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Alright stay They have Roaches. Not a bad hotel, the room was semi clean, not the cleanest and there were roaches
Business response:
Thank you for your review, Bertha. Please accept our sincerest apologies for the issues that you experienced with possible pest sightings. Our team works hard to ensure that our rooms our sparkling clean and we are terribly sorry that this was your encounter. We look forward to addressing these concerns with our pest control contractor for immediate action and resolve.
Frequently asked questions about Extended Stay America - Minneapolis - Airport - Mendota Heights
How is Extended Stay America - Minneapolis - Airport - Mendota Heights rated?
Extended Stay America - Minneapolis - Airport - Mendota Heights has a 3.5 star rating with 858 reviews.
When is Extended Stay America - Minneapolis - Airport - Mendota Heights open?
Extended Stay America - Minneapolis - Airport - Mendota Heights is open now. It will close tomorrow at 12:00 a.m.