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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Person working the front desk was horribly rude. I asked for dishes and pans but was told there was no cookware available the whole point of booking a room there was to use the kitchen to make meals for the week she said she could not refund me and actually suggested I go buy cookware! I ended up calling and driving to another Extended Stay for cookware. also, the kitchen was infested with ants
Business response:
Dear Laurie, Thank you for bringing your concerns to our attention. We sincerely apologize for the rude behavior you experienced from our front desk staff and the inconvenience caused by the lack of available cookware in your room's kitchen. We take your concerns seriously and will address them with our team to ensure a better stay for guests in the future. We're also sorry to hear about the ant infestation in the kitchen. We take issues like this very seriously and will be sure to have our pest control team address the issu... read more
Linens were stained. Bathroom was not clean.
Business response:
Dear Mark, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback as it helps us continue to improve our services. We will address this concern with our housekeeping associates so this does not happen again. Thank you once more, and we do hope to have you stay w... read more
Very strong strong odor of drugs throughout the halls and check in desk
Business response:
Dear Sara, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We appreciate valuable feedback like yours so we can continue to improve our services. We will address this concern with our housekeeping associates so this does not happen again. Thank you once more, and we do hope to have you ... read more
Very gross hotel. Entire establishment was gross. Showers looked like they have never been cleaned. There was what looked like a piece of food in the shower and somebody’s shampoo was still in the bathroom. You could see stains in the pillows through the pillowcases. The so called “lobby” area was completely unorganized with crap everywhere.
Business response:
Dear Jacob, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Property needs overhaul and upkeep. Stay was so bad that I cancelled my reservation at another Extended Stay property in the Chicago in order to avoid another terrible experience.
Business response:
Dear Martha, first and foremost, we apologize for the inconvenience you experienced during your stay with us. Delivering a clean, comfortable, and home-like stay is our top priority, and we are having a conversation with our Brand leaders as we look ahead, budget, and plan for future updates and renovations. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean, fresh, and up-to-date throughout our hotel. We encourage you to try us again in the near future. We are confident you... read more
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.