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Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
- Hotels
- Eden Prairie, MN
About this business
Location details
11905 Technology Dr., Eden Prairie, MN, 55344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room service, house keeping! No continental breakfast. Breakfast on the go. What s joke. No ice machine, no cups, no coffee. Absolutely, NO AMENITIES!
Business response:
Thank you for posting a review of your stay. We apologize for the inconvenience you had due to our hotel policies. Please know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We will also share your feedback regarding our grab-and-go breakfast with ou... read more
Not good Not comfy
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Questionable Bad smell,screens missing from Windows, no ac on second floor.
Business response:
Thank you for your review. We apologize for the odor you experienced while you were here and the inconveniences you had in your room. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We have also asked the concerned staff to fix the problem with the windows. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Do not stay here unless its the zombie apocalypse! There are three words I would use to describe this place, filthy, filthy, filthy! From the garbage-laden parking lot, the visibly grimy elevator and finally to my dingy, smelly room, everything was appallingly gross! On top of that, the actual room was a series of unpleasant surprises! From the shabby curtain used as a closet "door", the nonfunctional appliances, and the persistently moist carpet, I had no problems cutting my 5 night stay down to 1!
Business response:
Thank you for the feedback about your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality... read more
All plates, cups, utensils etc must be picked up from the front desk. They are not located in the mini kitchens where they are most helpful. The hotel is dark and dungy and has a horrible feel to it. Not impressed at all.
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and that you were unhappy with our kitchenware policy. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Room smelled of mildew, bed sheets desperately need replacing, asked for a new room, didn't get it, vending machine didn't work, the lobby had an unpleasant odor and breakfast consisted of coffee, gas station purchased blueberry muffins and natures valley bars.
Business response:
Ferd, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
This place was dirty and in poor condition. The vent in the bathroom was laying on the floor so there was a hole in the ceiling. The stove did not work. The trim on the cabinets had fallen off so raw wood was exposed. The baseboards were falling off the wall, the carpeting was so soiled that my feet stuck to them. The TV did not work. The chairs were dirty and had holes in them. On their website they stated that they provided breakfast. The breakfast was coffee and a granola bar. When I stated these issues at the front desk,... read more
Business response:
Thank you for taking the time to review your stay. We apologize for the poor condition of your room. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with our housekeeping and maintenance teams, and we're working with them to fix all the problems immediately. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Minneapolis - Eden Prairie - Technology Drive
How is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive rated?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive has a 3.3 star rating with 1,163 reviews.
When is Extended Stay America - Minneapolis - Eden Prairie - Technology Drive open?
Extended Stay America - Minneapolis - Eden Prairie - Technology Drive is open now. It will close tomorrow at 12:00 a.m.