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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice updates, needs better cleaning and services. The rooms and hallways and stairways are all fairly dirty. The room itself looked nice. It’s stupid to have a kitchen with no dishes or utinsels. Asked for an extra pillow, they had none.
Business response:
We are so sorry that you were not aware of our amenity package options. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. I'm so sorry that was not what you expected and was an inconvenience during your stay.
Went barefoot....floor was filthy. Bed was good until I woke up and found the place had bed bugs
Business response:
Please alert the manager immediately if you think you've seen any insects. We takes pest control very seriously and appreciate that you let us know. Thank you.
Shut it Down I complained to hotels.com about my stay, how I didn’t feel safe, there were many cops in the parking lot looking in car windows with flash lights, there were people constantly in and out of their rooms even until 3:30 AM and also banging on my walls. When the front desk lady came up to talk to me she was very rude and condescending. This place should not be advertised on any hotel websites.
Business response:
Thank you for your review. We are so sorry to hear that you had such a negative experience during your stay. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you.
dissapointment Was not able to check in! They close the check in desk at 8pm with a roll down door and when I tried to call the number provide for after hours, I got a message that they were busy and to call later. There also was no parking due to a lot of construction vehicles taking all the spots. Not even a spot for check in? Disappointing experience after an exceptionally long work day. Won’t try this property again.
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! We have shared your comments with the hotel and our operations team to share your experience. We hope you'll reconsider and give us another try.
Disappointed I chose this hotel because I knew it was just built in the last year or so. However, for being a new hotel, it had many different orders, including smell from pets and smoking. The carpeting in the hallways had many stains and the room wasn’t as clean as I expect in hotels. Overall I wasn’t impressed and do not plan on staying there again.
Business response:
Thank you for your review. We are so sorry to hear that you were disappointed by the cleanliness of our hotel. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We wish you only the best in your future travels.
The peope on the room next to me were loud every day. Their kid was constabtly noisy and banging on the walls. I tried to gst my room switched but there were no other rooms. I slept horribly for thr entire week i was there.
Business response:
Thank you for taking the time to provide us with feedback on your stay. There’s almost nothing worse than losing a good night’s sleep and we are so sorry to hear that. We hope to welcome you back for a more restful stay next time.
Roma had a bad smell, asked to switch rooms got a new room but smaller. Would not book here again. But Vincent at front counter gave excellent service. He did what he could to make sure I was satisfied.
Business response:
Thank you for your review and detailed comments. We value your feedback and are so sorry to hear that you had such a negative experience during your stay. WoodSpring Suites strives to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. We do thank you for mentioning the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Convenient Compared to my stay last spring, this hotel is looking pretty ghetto. Elevator looked like someone thru yogurt all over the walls. Broken light in my bathroom, someone put a lamp in it, the fan didn't work, and I couldn't stay connected to their "free WiFi". Good for convince to freeway, gas and food. That's about it
Business response:
Thank you for taking time to review our hotel and provide us with feedback on your stay. WoodSpring Suites strives to serve our guests and provide them with an all-around positive experience and we are sorry to hear that our rooms did not live up to your expectations. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Ransacked Room Considered "no big deal" Woodspring was a inexpensive option! Location, condition and cleanliness were all very good. Unfortunately, we came back to our room one evening and the room had been ransacked. Our paperwork was rifled thru, our snacks were opened and some stolen. Our clothes were either pushed off the shelf and left on the floor or pushed back against the wall. A half empty soda bottle was left on the counter. We reported this to the staff who shrugged and said because we booked thru hotels.com somet... read more
Business response:
Thank you for reviewing our hotel. We are pleased to hear you appreciated the clean room, great staff, and that our location was convenient for you. We work very hard to deliver clean rooms and we are looking into the other issues you noted to ensure future stays are pleasant ones. We are so sorry your great stay was overshadowed by this very negative experience.
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.