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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad, never recommend Bad rooms, bad service, bad location
Business response:
Oh no --- I'm so sorry you had such a terrible impression and experience during this stay. We wish you only the very best in your future travels.
This property is not really a "hotel". It's more of a flop house, even though it's brand new. There is no service whatsoever. Honestly - housekeeping every two weeks?! Front desk closes at 10:00PM. Advertised as a non-smoking facility, yet I could smell cigarette smoke the minute I stepped off the elevator, and when I complained, the front desk clerk told me he's come up and spray! I would never recommend this property to anyone.
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy and that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Choose another hotel Over the years, I have probably booked at least 200 rooms with Hotels.com. I lean heavily on the ratings that other travelers give to the hotels. Only review the stay when things go really well...or...really bad. Don't like throwing anyone under the bus unless it is deserved. - I won't take up your precious time with the laundry list why this property was really bad. From a seasoned Hotels.com client...avoid this property.
Business response:
I'm so sorry we disappointed you. Thank you for sharing your feedback with us.
Beware! Horrible. Read to the end. Mice pellets, VERY STRONG SMOKE SMELL, dirty sheets (potential bed bugs?), dirty floor, previous persons trash in room, rude staff, TV broken and wont turn off, did not believe that I had already paid and had a reservation, and almost denied me the room. We checked in and only stayed an hour. They do not refund despite the terrible condition of this place. You would think I was kidding because of everything that was wrong with this hotel but it was not safe or comfortable to stay. In the ho... read more
Business response:
I'm so sorry to hear that this was your impression of our hotel. Thank you for your feedback. Best wishes in your future travels.
A couple hours after I reserved I found out I no longer needed the hotel. I knew per Expedia it was nonrefundable. I went to check in at the front desk and explained my situation. The front desk worker said if my credit has not been charged the reservation can still be cancelled. She looked up the reservation and said my card has not been charged and she can cancel it. She was very nice and helpful but later my credit card was still charged. Therefore I paid for a hotel room that wasn’t used.
Business response:
Please contact us if you billing situation was not resolved. Thank you.
Business response:
We are so sorry to hear that you did not enjoy your stay with us. Best wishes in your future travels.
Well thankfully I was able to make it before they closed the front desk and all the employees there left. I did however asked for 2 towels since they only leave 2 and our reservation was for 2 adults 2 kids and we never got them and decided to check out early and go to a different hotel.
Business response:
I'm so sorry to hear about this. Thank you for letting us know and please accept my apology for the inconveniences you experienced.
Does not look like website pictures Room was cost effective, however the pictures on the website did not match with the real place. I was handed rules of not loitering or using drugs in the hotel. The front desk staff whispered and showed me my room number so others standing near would not hear the number. Several people where hanging outside smoking and talking all night. I did not feel safe when I slept. The person in the room next to me had the TV on loud keeping me up the two nights I was there. I was in town for busines... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our hotel did not meet your expectations and that we disappointed you. Best wishes in your future travels.
Poor service. Strange odor through out building. Right next to the highway.
Business response:
Thank you for your review. We are terribly sorry to hear that our hotel did not live up to your expectations especially from a service point of view during your visit. We pride ourselves in delivering excellent service and super clean rooms so we were unhappy to hear that this was not your experience. We wish you well in your future travels.
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.