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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I'm terribly sorry to hear that our accommodations did not positively impress you. We appreciate your feedback.
The front desk staff was very welcoming and friendly. Unfortunately; the hallways smelled, rooms to the side and above of us were loud, the bathroom was dirty, the sheets had small holes in them and felt greasy. The floors were also sticky and dirty. I was staying with my infant, so the conditions of the room were unacceptable.
Business response:
Thank you for your feedback. We are glad to hear that our friendly staff impressed you but so sorry to hear that you were disappointed by the cleanliness of your room when you checked in. We promise a clean room to every guest and it sounds like we fell short here. We hope you will allow us to welcome you back soon as we are eager to provide you with a sparkling clean, comfortable room you and your family deserve.
Business response:
Thank you for rating our hotel. We hope you'll consider another visit for a truly wonderful stay with us.
Hotel has no parking space to accommodate their guests. And their room was clean once a week. Plus they don’t have enough pillows. The hotel has an odor as well.
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests. I know that doesn't make up for the unpleasantness that you encountered but I wanted you to know that you matter to us and we're sorry we disappointed you.
Business response:
We are sorry that we were not able to meet your standards to receive a 5 out of 5. Hopefully if you give us another chance we will be able to move that score up.
Business response:
Thank you for taking the time to complete out survey. We are sorry that you were dissatisfied with your stay.
Rude and unprofessional staff. They don't wear uniform. Filthy carpet and floors.
Business response:
I’m so sorry you got a negative impression of our staff. We will be sure our usual attentive, friendly, helpful service shines through. Thank you for letting us know how we came across to you.
That no one takes you any clean towels nor take out the garbage
Business response:
We're sorry you were not expecting our limited amenities and were disappointed because of this. Guests can customize their experience by adding services that they want.
There was no pool and no breakfast. It was a weird hotel and super disappointing overall
Business response:
We're sorry we couldn't accommodate your wishes for breakfast or a swimming pool and we are sorry we disappointed you.
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.