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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were newer and so was the building but there was trash all over outside. The staff was rude and when we got into our room you could tell it hadn't been cleaned well.we went down to the front desk and they told us we could clean in because due to covid 19 the housekeeper wasn't cleaning occupied rooms. Even though it wasn't cleaned well before check in. When we got into bed the whole bottom of the bed was soaked with God knows what. We went down and they gave us a new clean room but they made it sound like we were a... read more
Business response:
We are so sorry to hear that your experience was not the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that we are improving the level of service we are providing to each of our guests.
Front desk clerk very rude. I had to check in lat due to my flight. Your told for late arrivals you pick up the phone and dial a number.. Well let’s just say I stood there for 20-30 minutes waiting for someone to help me check in. No blow dryer, no soap, shampoo or conditioner. Two towels also room smelled of cigarette smoke. Lots of people yelling in parking lot. I will never go back again. I expected way more and a much better experience. Bring your own supply’s if you choose to stay in the hotel. This place is right down ... read more
Business response:
Thank you so much for this detailed review of your stay, Tammy. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We do provide shampoo and conditioner at the front desk and hope that our wonderful staff was able to provide this for you once mentioned. We're also sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointe... read more
On top floor and elevator died on first of four nights, when asked for a discount the answer was no. Nor did they let me move down to first or second floor. Also, in 4 days there was no cleaning of the room or changing towels. Never again at this hotel
Business response:
We deeply apologize for any issues that you experienced issues with the elevators during your time with us. Our staff works hard to address and fix these issues as soon as they are made aware and I am so sorry that this did not happen for you. We will make sure that we reach out to the property so that we can make sure they are aware of the impact this had on you and our other guests. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this was not what you received. We are so ... read more
Business response:
Thank you for taking time to review our hotel, Joshua. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Didn't like anything. This place sucked ass. No amenities and this was not mentioned until I received my itinerary the day before my stay. We had to leave 3 days early due to the fact that this place is a place that people live in. This was not mentioned anywhere when I booked the room. Every floor had the smell of marijuana. Unattended children screaming and yelling and jumping off the beds, beating the walls. Dogs barking all hours of the day and night. Room was filthy and no housekeeping unless you stayed for more than 2 ... read more
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you weren’t expecting the amenity options. One package includes linen exchange, another provides more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.
Homeless people are around the hotel. To Smell so terrible. Moreover, I couldn’t sleep all nights because others was flighting every night next to my room.
Business response:
It is so disappointing to see that your stay was not met with the level of comfort and cleanliness that we strive to deliver each time that you are with us. We deeply apologize for any issues that you experienced during your time with us. Our goal is to deliver an at home feel throughout the entirety of your stay and we hate to see that this is not what you received. We are so sorry for any inconveniences that you were caused - but appreciate you taking the time to provide us with this valuable feedback as it will be used to... read more
The location was close to where I needed to be. But that was the only good thing.
Business response:
Thank you for the review. We are glad our location was especially convenient for you during this stay.
Not a high quality hotel in my opinion, it’s cheap and you get what you pay for I won’t be staying at this or any other woodsprings suites
Business response:
Thank you Patrick for your review of our hotel. I am sorry to hear that you did not enjoy your stay with us. . If you are ever in need of an extended stay, we hope that you give us another chance to change your mind about our hotel.
Good location. I heard highway noise all night and smelled smoke throughout the whole place even in my smoke free room. Also the room was pretty dingy and the furniture seemed cheap
Business response:
Thank you for taking the time to post your review, we appreciate all feedback in an effort to help us correct whatever issues there maybe to improve on our guests experience while staying with us. We hope that you will give another chance in the future when visiting the Fridley area again for an even better experience. With hospitality, Mark R.
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.