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Extended Stay America - Minneapolis - Fridley
- Hotels
- Fridley, MN
About this business
Location details
230 57th Ave NE, Fridley, MN, 55432, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They cancelled the room without notification. My party found out when they tried to check in.
Business response:
Oh no --- I’m so sorry a room was not available and that you did not receive our notification. That was not the first impression we were aiming for and we apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
I should’ve passed on this place ... Read some reviews and it didn’t look all that bad so decided to try it. Wish I hadn’t. It’s seedy. The room they gave me smelled horrible and I immediately went back down to the front desk to ask for another room. They were not thrilled but gave me another room which didn’t smell any better. At that point I figured all rooms probably smell like that and since I was only there for a night, I let it go. The room itself was just sort of grimey and musty and I didn’t enjoy my stay. The bigges... read more
Business response:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you had an unpleasant impression of other guests and encountered an odor during this stay. Our goal is to provide every guest with an all-around positive experience. I'm sorry we disappointed you.
This is by far the most disgusting hotel I have ever stayed at! Dog hair everywhere, garbage in cupboards, paw prints on walls and doors, and a disgusting smell!!
Business response:
I am so disturbed to read about these experiences and I apologize that you had a terrible stay. What you've described is not typical of our conditions and we will certainly use what you went through to help us ensure that no future guest encounters the same. I am so sorry for disappointing you and wish you well in your future travels.
Business response:
Thank you for rating our hotel.
The hotel was in a nice area, convenient to food and shopping although traffic was a bit congested. The hotel room itself was good with the exception of the smell. I’m not sure what the smell was, but it wasn’t pleasant. After being in the room for a bit it would go away but if you walked out and came back in, it hit you. The hallway also smelled and had stains all over the carpet. Didn’t look vacuumed in a few days. I was using the stairs to go out to my car and there was what appeared to be a broken crack pipe just lying o... read more
Business response:
Thank you Anna, for the information and sharing your feedback. It is always a big help when issues are brought up to staff to address them immediately. If you would give another chance we can ensure you that your next experience will be better, we hope to see you back again.
Won’t go back to this place. Took us 30 mins to check in no one was in the lobby. Not comfortable
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression we made before you even got checked in. Thank you for sharing these details about your first experience with us.
overpriced for the service it provides, very dirty, no carpet, floor was so dirty, kitchen has no kitchenware what so ever, not even a papertowel, plate, spoon, glass nothing, bathroom had two soaps that was it, two towels for entire family asked for more towel the answer was you should bring your own, wifi very slow, very cheap 1990 phone, no curtains, blinds dont close well, cheap matress not comfortable at all, no hair dryer, no iron or iron table, no coffee maker, even the cheapest one, no tea. Basically the cost is only... read more
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Business response:
We are sorry we disappointed you.
Very noisy. Can hear people from other rooms and the hallway
Business response:
We are so sorry to hear that you were disturbed by noise from your neighbors during your stay. We apologize for the inconvenience and look forward to welcoming you back the next time you’re in the area for a much quieter visit.
Frequently asked questions about Extended Stay America - Minneapolis - Fridley
How is Extended Stay America - Minneapolis - Fridley rated?
Extended Stay America - Minneapolis - Fridley has a 2.9 star rating with 1,208 reviews.
When is Extended Stay America - Minneapolis - Fridley open?
Extended Stay America - Minneapolis - Fridley is open now. It will close tomorrow at 12:00 a.m.