Extended Stay America - Minneapolis - Maple Grove

Stacy 

on Expedia

a year ago

We first walked in to check in and the desk associate was on her phone and had to wheel her chair over to the front desk to help us. The hotel was dingy, elevator had some trash in it, the door to our room stuck so had to push extremely hard to open and close. The kitchen had food left in it, there was no toilet paper, water on the bathroom floor, smelled like pot, shower head sprayed water from pipe right into the ceiling. And to top it off, I booked and paid through Hotels.com, but the hotel itself then charged me when we ... read more

Genet 

on Expedia

a year ago

Disgusting 

Daniel 

on Expedia

a year ago

Booked this room after parking in the parking lot. Said 5 rooms left. Entered hotel and was told they were overbooked and I’d have to call Hotels.com for a refund. After trying and waiting for 30 minutes to start the refund process, left that hotel and found one without using Hotels.com. After another 90 minutes of times wasting, I was finally told I’d get a full refund. That was at about 1:45 AM. I’ll never go back, and I’m done with that app. 

Sheena 

on Expedia

a year ago

I would never stay there again 

Jean E 

on Expedia

a year ago

Not staying here again At early evening check in the front desk attendant was unaware of our arrival as was listening to her headphones. Lobby smelled of recent ‘weed’ smoke Was traveling with family and that room had a broken room phone and key card lock. And a grab and go breakfast should NOT be considered as breakfast included. 

Rob 

on Expedia

a year ago

Property is a dump!! 

Timeka 

on Expedia

a year ago

The halls smelled like urine. My checkin was delayed by 25 minutes due to no rooms being ready. The bed was dirty and had no mattress cover. 

Chris 

on Expedia

a year ago

Never Again The room was in terrible condition and had a bad smell. Beat up furniture and appliances. On top of that, I was given a room at the end of the hall across from an exit that lead to the back side of the building and there were several guys standing in front of my door by the exit door smoking pot and they didn't want to move out of my way and watched me enter the room. A little while later they were not longer standing in from of my door but one of them was at the end of the hallway looking down towards my room an... read more

Kim 

on Expedia

a year ago

No lights or telephone worked in the room we were checked in to.