Extended Stay America - Minneapolis - Maple Grove

Rosa 

on Expedia

a year ago

Hice una reservación y pague y cuando llegue me indicaron que no tenían cuartos y que debía irme, duré 6 horas para tratar de conseguir otro hotel y al final dormí en el carro, las personas que atienden no saben de amabilidad, son groceras y no ayudan en nada, en definitiva no volveré a este hotel. 

Tom 

on Expedia

a year ago

Nasty place. Was not allowed to check in due to overbooking. Front desk guy was very unhelpful. Do not recommend 

Ernestina 

on Expedia

a year ago

Feeling dirty When we arrived we were told there was only one room available. Despite making the reservation weeks ago. Timika was very truthful about the room having an odor and took us to the room to see if it bothered us. It was tolerable. She also gave us 30% off of the price with the promise to move us the next day if a room came available. Upon settling into the room we realized our shoes stuck to the floor and carpet. This finished off our opinion of this hotel and decided to only stay that night. 

Cheryl 

on Expedia

a year ago

The refrigerator in our room the light was burnt out we asked 3 times for it to get fix and it never happened just like the lamp was broken as well in the room. There was water all over the bathroom for someone did come and check that out for us the person was very nice and wiped up the floor and checked the toilet for leaks. The manager I believe when we checked out was going to refund us some money off our room it never happened either. Needless to say very disappointing. 

Alfredmy 

on Expedia

a year ago

Reservation was cancelled prior to me checking in by the property noting they had oversold and had no rooms for me. Could not get refunded without going through expedia. what a hassle. 

DAVID 

on Expedia

a year ago

Room had no shower curtain. The remote for the tv didn’t work. The free breakfast was granola bars and coffee. Expected more and got less. Will not stay at this type of room again. 

Dan 

on Expedia

a year ago

Breakfast was awful! Very slow making coffee! Check in was slow. Room was not on good shape. Electric outlet in bath did not work. No blanket the first night. Recliner in our room did not recline! 

Jill 

on Expedia

a year ago

Room that I reserved wasn’t available. No extra cot or blankets